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Ajax 503 error, add to cart is not working

This topic has 16 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

Frank

Participant

September 8, 2023 at 12:34

Hi,
i buy 2 theme license , one is installed in isofilter.es and one is fnadisplay.com
before some days , i change server and dns , all was working properly,
wehn i change server and dns,
add to cart is not working and also cart and checkout page , when i check in console showing error wp-admin ajax ( jquery.min .js)
i am usking woo variation table plugin for woocoomerce.
from some days i am very frustated, i debug code and install, uninstall plugin theme but no work .
pls check why no work with isofilter.es

Please, contact administrator
for this information.

#366983 Copied Theme version: .9.1.7 WooCommerce version: 7.8.0

15 Answers

Rose Tyler

Support staff

September 8, 2023 at 13:06

Hello, Frank,

Thank you for contacting us and for using XStore.

Private Content.

Kind Regards,
8theme team

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#366984 Copied

Frank

Participant

September 8, 2023 at 16:25

Hi,
let me do

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#366995 Copied

Frank

Participant

September 8, 2023 at 16:30

no work

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#366996 Copied

Frank

Participant

September 8, 2023 at 16:35

i change option off but no work .
error is
POST https://isofilter.shop/wp-admin/admin-ajax.php 503
send @ jquery.min.js:2
ajax @ jquery.min.js:2
(anonymous) @ jquery-migrate.min.js:2
e. @ jquery-migrate.min.js:2
(anonymous) @ add-to-cart.js:605
dequeue @ jquery.min.js:2
(anonymous) @ jquery.min.js:2
each @ jquery.min.js:2
each @ jquery.min.js:2
queue @ jquery.min.js:2
$.ajaxQueue @ add-to-cart.js:597
vartable_request @ add-to-cart.js:512
(anonymous) @ add-to-cart.js:211
dispatch @ jquery.min.js:2
v.handle @ jquery.min.js:2
add-to-cart.js:577 {readyState: 4, getResponseHeader: ƒ, getAllResponseHeaders: ƒ, setRequestHeader: ƒ, overrideMimeType: ƒ, …}
in console when add to cart

#366997 Copied

Frank

Participant

September 8, 2023 at 16:37

Pls check , it is issue of plugin , theme code or server ajax call problem…

#366998 Copied

Rose Tyler

Support staff

September 8, 2023 at 20:53

Hello, Frank,

Thank you for your response.

We kindly request you provide temporary wp-admin and FTP access. This will allow us to investigate the problem in a more comprehensive manner.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Currently, we only see an issue with the cache on the server (there is a 90% chance that the problem will occur on the default theme too). The screenshot has been sent in Private Content. Please ask your hosting provider to check this problem.

Kind Regards,
8theme team

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for this information.

#367004 Copied

Frank

Participant

September 9, 2023 at 17:11

Hi ,
fis pls

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for this information.

#367079 Copied

Rose Tyler

Support staff

September 9, 2023 at 21:03

Hello, Frank,

We appreciate your cooperation in providing temporary access. We are pleased to inform you that the access credentials are functional. Your query has been forwarded to another specialist for a comprehensive analysis.

In the meantime, we kindly request you to get in touch with your hosting service regarding the cache issue that was previously mentioned. We would appreciate it if you could update us with their response at your earliest convenience.

Thank you for your understanding and cooperation.

Kind Regards,
8theme team

#367092 Copied

Frank

Participant

September 10, 2023 at 06:24

Hi,
Thanks for youe reply,
i contact with support and say server is ok .
pls check and fix.

#367110 Copied

Frank

Participant

September 11, 2023 at 07:52

Hi,
i am waiting for your reply .

#367172 Copied

Rose Tyler

Support staff

September 11, 2023 at 09:31

Hello, Frank,

We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review. We anticipate getting back to you after a while. We apologize for the delay due to the weekend, and our developers are currently handling a high volume of requests.

We kindly request your patience during this time and advise against changing your access.

Kind Regards,
8theme team

#367182 Copied

Frank

Participant

September 12, 2023 at 11:30

No any response from your end

#367297 Copied

Rose Tyler

Support staff

September 12, 2023 at 19:10

Hello, Frank,

You have pointed out an issue on the following website: https://isofilter.shop/ However, access to this site: https://www.isofilter.es/ has been provided. No issues with AJAX have been detected on it, but the “TablePress” plugin is still not functioning properly (even with the default theme). Details can be found in the video (Private Content).

Kind Regards,
8theme team

Please contact administrator
for this information.

#367326 Copied

Frank

Participant

September 13, 2023 at 08:11

Hi,
i send you details.

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for this information.

#367358 Copied

Rose Tyler

Support staff

September 13, 2023 at 21:32

Hello, Frank,

The problem is caused by https://prnt.sc/VBO3RXczuT_o

We have sent you a video demonstrating that the issue persists regardless of the theme you use on the site. This implies that the problem is not related to the theme’s author, hence it is not our responsibility. We will be able to address the issue only if you can provide a video showing that everything works fine with the default WooCommerce theme – Storefront.

Kind Regards,
8theme team

#367418 Copied
Tagged: add to cart issue, ajax 503 error, best selling themes, ecommerce solutions, optimized online store, troubleshoot woocommerce, woocommerce themes
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