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AJAX does not work after adding a product to the cart

This topic has 10 replies, 3 voices, and was last updated 2 months, 4 weeks ago ago by Jack Richardson

Signum

Participant

May 30, 2024 at 18:03

Please, it is important that after adding a product to the cart, you do not reload the entire page as the user must start from the beginning to finalize their product selection. We need AJAX to work correctly and not reload the entire page.

Best Regards

#397414 Copied Theme version: 9.3.11

9 Answers

Rose Tyler

Support staff

May 30, 2024 at 18:29

Hello, Signum,

Thank you for reaching out to us with your concern.

To assist you further, could you please provide us with the URL of the affected page along with temporary wp-admin access? Additionally, ensure that the issue is not resulting from a third-party plugin.

We appreciate your cooperation.

Best Regards,
8Theme’s Team

#397424 Copied

Signum

Participant

November 22, 2024 at 15:41

Problems with AJAX in add to cart

Please contact administrator
for this information.

#424746 Copied

Rose Tyler

Support staff

November 22, 2024 at 16:10

Hello, Signum,

Could you kindly provide the URL of the product that can be added to the cart?

Best Regards,
8Theme’s Team

#424754 Copied

Signum

Participant

November 22, 2024 at 16:49

The issue is with any prduct

#424767 Copied

Rose Tyler

Support staff

November 22, 2024 at 16:54

Hello, Signum,

Private content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#424769 Copied

Signum

Participant

November 22, 2024 at 18:05

Ajax add to cart

Please contact administrator
for this information.

#424779 Copied

Rose Tyler

Support staff

November 23, 2024 at 15:08

Hello,

Thank you for reaching out to us. We kindly ask you to visit the link to the page you provided and record a video demonstrating your actions and the issue you are experiencing. This will help us replicate the problem on our end and provide an effective solution.

Unfortunately, a significant amount of time has already been spent trying to identify the issue, as the initial information provided was insufficient. It is possible that this matter may not even be related to the functionality of our theme. However, at this point, we cannot determine that with certainty due to the lack of clear instructions or details on where exactly the issue can be observed.

If my message comes across as too direct, please accept my apologies. Our intention is solely to resolve your issue as efficiently as possible. To proceed, we kindly request a clear video walkthrough of the problem and a precise link to the page where the issue occurs. Without this information, it becomes challenging to assist you effectively, and it results in unnecessary delays for both parties.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Thank you for your understanding and cooperation. We look forward to receiving the requested details so we can assist you further.

Best regards,
8Theme’s Team

#424842 Copied

Signum

Participant

November 23, 2024 at 15:35

Add to cart

Please contact administrator
for this information.

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support staff only.

#424849 Copied

Jack Richardson

Support staff

November 25, 2024 at 15:57

Dear @Signum,

We hope this message finds you well.

After thoroughly reviewing the issue you raised, we would like to confirm that the blocks on the mentioned page are not associated with our theme. Instead, they are generated by a custom plugin. Additionally, the “Add to Cart” functionality tied to those buttons is governed by the code of that plugin.

To verify this, you may consider activating a default theme, such as Storefront, and testing the functionality. You should observe the same results, as the issue is not related to our theme.

As you are aware, our support team is dedicated to assisting with matters related to our own projects. Since this issue falls outside the scope of our support, we kindly recommend reaching out to the support team of the plugin responsible for these sections and “Add to Cart” buttons, specifically the “WC Product Table PRO” plugin.

We appreciate your understanding and adherence to our support guidelines. Should you have any further questions or require assistance with our theme, please do not hesitate to contact us.

Best regards,
The 8Theme Support Team

#425160 Copied
Tagged: ajax failure woocommerce themes, ajax issue woocommerce, fix ajax cart issue, product addition ajax error, troubleshoot ajax woocommerce, woocommerce ajax cart problem, wordpress woocommerce ajax malfunction
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