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Ajax Filter works for first products displayed then auto scroll doesn’t filter

This topic has 3 replies, 2 voices, and was last updated 1 hours, 26 minutes ago ago by PopsJ

PopsJ

Participant

February 6, 2025 at 20:05

When I select a checkbox category filter on the left sidebar of my Shop page the filter is applied to the first products viewed but as I have automatic pagination on scroll enabled, when I scroll down the filter is not applied UNLESS I refresh the page.

I have this website running on two different servers and two different hosting providers and the same issue occurs on each. So I doubt it is a server-side cache issue.

Here is the staging website Shop page: https://veritas2.simplyit.site/shop/

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2 Answers

Tony Rodriguez

Support staff

February 7, 2025 at 08:30

Hello, @PopsJ,

Thank you for contacting us and for using XStore.

We have thoroughly reviewed your website and did not identify any issues. We have recorded a video for you. Please watch it for reference. The video link is in the private content area.

To assist you more effectively, we kindly ask you to provide a detailed description of the specific problem you are facing or the exact outcome you wish to achieve.

Additionally, to better understand the issue, we would appreciate it if you could record a video demonstrating the steps you are taking and the problem encountered. Please upload the video to any file-sharing service and share the link with us.

Your cooperation is greatly appreciated, and we look forward to resolving your inquiry as soon as possible.

Best regards,
8Theme Team

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PopsJ

Participant

February 7, 2025 at 09:12

That is very interesting because that is not what I see when I do the same thing. I have tried it on several different browsers (Chrome, Duck Duck Go, Brave, Edge) and on different devices.

What I see is shown in the video I have shared with you.

Could you review the video and see what I mean? Thanks.

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