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Ajax loading on shop, is not showing the previous default loading animation

This topic has 9 replies, 2 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

gstore

Participant

March 23, 2020 at 18:24

Hey,

i updated theme + woocommerce to latest version and now for some reason, when i use brands filter and filter products by ajax, the loading animation doesn’t show anymore, but the products instead switch really quick and you don’t understand it.

Can you please help me

Please, contact administrator
for this information.

#231741 Copied Theme version: latest WooCommerce version: 4.0.0

8 Answers

Olga Barlow

Support staff

March 24, 2020 at 10:24

Hello,

We can’t check the site because your customization of child theme caused fatal error http://prntscr.com/rlqpjj
Fix the problem first, then reply back with the FTP access to your site and we’ll take a closer look at the loading animation.

Regards

#231778 Copied

gstore

Participant

March 24, 2020 at 20:48

Okay i fixed the error…

Can you please login with the wordpress details i provided, and there you have a wordpress plugin called Wp File Manager that allows you to edit files as you’d normally do with FTP or from Cpanel.

Because it’s a bit hard to provide you ftp there, but that plugin works totally fine.

Please check it now that the website is loading fine. Thanks

#231802 Copied

Olga Barlow

Support staff

March 24, 2020 at 21:36

Hello,

We can’t use that plugin because if such happens and any fatal error appears during file editing we will be locked and won’t be able to fix it. So, we don’t work with the File manager to fix the issues, only for minor CSS changes.

Regards

#231805 Copied

gstore

Participant

March 26, 2020 at 13:10

Here’s the FTP

Thanks

Please contact administrator
for this information.

#231889 Copied

Olga Barlow

Support staff

March 26, 2020 at 16:29

Hello,

Thank you. We have passed your issue to our developers. I will inform you once they fix the problem, it may take a few days because of the amount of requests.

Regards

#231918 Copied

gstore

Participant

March 26, 2020 at 19:04

Okay thanks.

#231929 Copied

gstore

Participant

March 27, 2020 at 09:35

And please let me know what you fixed and where, because this is not my live website but a staging server. And i can’t restore a backup from this server, but i will need to know which files were edited so i can copy them to my live website.

Thanks

#231950 Copied

Olga Barlow

Support staff

March 30, 2020 at 15:42

Hello,

Fixed. We have made improvements in the xstore/framework/template-elements.php (etheme_loader function).

Regards

#232158 Copied
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