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Ajax product tabs don’t show variable products

This topic has 11 replies, 2 voices, and was last updated 3 years, 2 months ago ago by KBC

KBC

Participant

October 9, 2021 at 02:08

Not sure if it’s supposed to or not, but the ajax product tabs work fine with regular products but won’t show variable products. I couldn’t find anything as to whether or not it should.
Thank you
section is on home page – go shopping – semi custom towels
I did a screen record but don’t know how to get it to you
https://prnt.sc/1vdbh4i

#305001 Copied Theme version: 8.0.7 WooCommerce version: 5.7.1

10 Answers

Rose Tyler

Support staff

October 9, 2021 at 09:12

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If the problem is independent of plugins, provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#305018 Copied

KBC

Participant

October 11, 2021 at 01:45

I still can’t get it to work

Please contact administrator
for this information.

#305101 Copied

Rose Tyler

Support staff

October 11, 2021 at 09:39

Thanks for the reply.
Provide temporary FTP access also. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#305127 Copied

KBC

Participant

October 11, 2021 at 21:58

info in private area

Please contact administrator
for this information.

#305207 Copied

Rose Tyler

Support staff

October 12, 2021 at 07:36

We need correct FTP access – FTP host, FTP username, and FTP password.
Contact your hosting provider and ask for FTP host, FTP username, and FTP password.

Regards

#305225 Copied

KBC

Participant

October 12, 2021 at 17:29

I believe I have it all now – sorry for being a noob

Please contact administrator
for this information.

#305289 Copied

Rose Tyler

Support staff

October 13, 2021 at 06:48

We are using FileZilla and was able to connect, but FTP directory is empty – https://prnt.sc/1vy494y
Please check the destination folder of our user, we need access to your WP installation.

Regards

#305319 Copied

KBC

Participant

October 13, 2021 at 17:42

my apologies – new info in and I verified it goes to public_html
ty

Please contact administrator
for this information.

#305403 Copied

Rose Tyler

Support staff

October 15, 2021 at 07:17

Hello,

Fixed by disabling variation gallery option (it looks like you do not use it on products).

Regards

#305445 Copied

KBC

Participant

October 15, 2021 at 17:37

Thank you kindly for the help and if I wasn’t using it now then I won’t be 🙂

#305538 Copied
Tagged: ajax, product, tabs, templates, variable products, woocommerce, wordpress
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Ajax product tabs don’t show variable products

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