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Ajax Products (product grid) not displaying properly

This topic has 5 replies, 3 voices, and was last updated 2 months, 2 weeks ago ago by Luca Rossi

Natalie

Participant

August 19, 2024 at 19:57

The products are not displaying properly. As seen under the tab FLOWER. The first one (Mango Slushie) is the only one displaying properly.

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#410753 Copied Theme version: 9.3.16

4 Answers

Natalie

Participant

August 20, 2024 at 00:16

I think I found the issue. When I add “Excerpt” to the “Content Elements” it doesn’t display properly. I did a test with PRE-ROLLS and excluded “Excerpt” and it displays properly. Do you know why I wouldn’t be able to add Excerpt” ?

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Tony Rodriguez

Support staff

August 20, 2024 at 07:29

Hello, @Natalie,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Upon reviewing the performance on our test site, we have not identified any issues. It appears that the problem is isolated to your site. To assist you effectively, we kindly request that you provide us with access to your site’s WP-admin area. Please ensure that you submit these credentials securely in the private content area.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

We are committed to resolving this matter promptly and appreciate your cooperation.

Best regards,
The 8Theme Team

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Natalie

Participant

August 20, 2024 at 13:07

Ajax Products (product grid) not displaying properly

Please contact administrator
for this information.

#410853 Copied

Luca Rossi

Support staff

August 21, 2024 at 05:41

Dear Natalie,

We hope this message finds you well. We would like to inform you that we have identified and corrected some broken HTML tags in the short descriptions of our products. To ensure optimal presentation, we recommend that you include only text in the short descriptions going forward.

https://prnt.sc/l_arFcSDC2sA

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

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Tagged: ajax products grid issue, ajax woocommerce solutions, fix woocommerce display, resolve ajax display errors, woocommerce product grid problems, wordpress woocommerce templates
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