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Ajax tabs widget not appearing how it should be?

This topic has 14 replies, 3 voices, and was last updated 3 months, 2 weeks ago ago by Rose Tyler

Nicolo

Participant

July 24, 2024 at 15:00

Hi

Seems like the ajax tab on the homepage is not responding?

I made several changes to it, not showing up on the fronted.

Like arrows, pagination, the amount of elements shown on mobile etc.

Feel free to check by logging in wp-dash with the credentials in private area, thanks!

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#406763 Copied Theme version: 9.3.15

13 Answers

Rose Tyler

Support staff

July 24, 2024 at 15:22

Hello, Nicolo,

Thank you for reaching out to us.

Please clear cache and check now. We’ve played patches on your site – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

#406769 Copied

Nicolo

Participant

July 24, 2024 at 17:53

Oh ok, thanks for that!

I see that its now working better, but its still one thing thats not working.

Please check the attached file for referance.

I have checked of to hide navigation only on mobile, but is hiding everyhwere?

Hiding pagination for desktop works perfectly fine, as you can see on the attached image. but not navigation.

Files is visible for topic creator and
support staff only.

#406799 Copied

Rose Tyler

Support staff

July 25, 2024 at 08:39

Hello, Nicolo,

You’re welcome!

Could you please provide us with more details regarding your query on navigation? Specifically, we would like to understand whether you are referring to navigation arrows, bullets, or another type of navigation element. Additionally, it would be helpful if you could describe the desired outcome you are looking to achieve.

Best Regards,
8Theme’s Team

#406874 Copied

Nicolo

Participant

July 25, 2024 at 09:48

Ok, thanks for your feedback, here comes more context:

So there are 2 options in your elementor widget;

1. Arrows (navigation)
2. Lines&bullets (pagination)

2. Lines&bullet (pagination) are working great.
– Hidden only desktop, Visible on mobile.

1. Arrows (navigation)
– Hidden only on mobile, but not visible anywhere? not working

Check the settings, and the outcome.

The ideal outcome is this:

1. Arrows (navigation)
– Hidden only on mobile, visible on desktop.

Files is visible for topic creator and
support staff only.

#406907 Copied

Jack Richardson

Support staff

July 25, 2024 at 15:16

Dear @Nicolo,

We are pleased to inform you that we have activated the navigation option for your account. Should you require assistance with concealing this feature on specific devices, please do not hesitate to contact us. We are prepared to offer a temporary solution to accommodate your needs.

Please be advised that a comprehensive resolution will be included in an upcoming update, as we need additional time to ensure the functionality operates correctly. We appreciate your understanding and patience in this matter.

Best regards,
Jack Richardson
The 8Theme Team

#406983 Copied

Nicolo

Participant

July 25, 2024 at 19:00

Thanks for that!

Can you send me a screenshot of how its fixed from your end?

I see no change on my end, thanks

#407020 Copied

Jack Richardson

Support staff

July 26, 2024 at 07:36

Hello @Nicolo,
Please, check the screenshot -> https://gyazo.com/56470b7bc34487b178c5ec6c0cf219eb. Don’t forget to clear your Browser cache and Cache plugin before checking.
Kind regards, Jack Richardson

#407070 Copied

Nicolo

Participant

July 26, 2024 at 08:47

Ah sorry for the misunderstanding.

I want to have the arrows activated(visible) for desktop, but deactivated (hidden) on mobile.

How is this done within the settings?

#407086 Copied
Jack Richardson

Support staff

July 29, 2024 at 07:12
Dear @Nicolo,

I hope this message finds you well.

As previously discussed, we require some additional time to thoroughly explore and correctly implement the available options. Should you wish to conceal the navigation arrows on mobile devices in the interim, we kindly suggest adding the following custom CSS to the ‘Custom CSS’ section of your Ajax tabs element:
```
[data-elementor-device-mode="mobile"] selector .et-swiper-elementor-nav {
    display: none;
}
```
We appreciate your patience and understanding in this matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
Jack Richardson
The 8Theme Team
#407467 Copied
Nicolo

Participant

July 29, 2024 at 09:41

I understand

Could you let me know when this is finished, notification to my mail?

On what update this will be fixed?

Thanks, that way ill wait for the update to reduce the code on site.

#407512 Copied

Jack Richardson

Support staff

July 29, 2024 at 10:05

Dear @Nicolo,

We have added your task to our ToDo list and it will be addressed in one of the upcoming updates. However, we are currently unable to specify the exact version in which the fix will be implemented.

Please be assured that the CSS snippet we provided as a temporary solution does not negatively impact your website’s performance or functionality. You can confidently use it without concern for any adverse effects.

For all updates and changes, we invite you to visit our changelog page at https://xstore.8theme.com/update-history/.

Thank you for your understanding and patience.

Best Regards,
Jack Richardson
The 8Theme Team

#407522 Copied

Nicolo

Participant

July 29, 2024 at 10:16

Ok i understand, thanks for clarifying

#407528 Copied

Rose Tyler

Support staff

July 29, 2024 at 10:46

Dear @Nicolo,

Thank you for being so understanding.

Best Regards,
8Theme’s Team

#407543 Copied
Tagged: ajax tabs widget, fix ajax widget, troubleshooting ajax tabs, woocommerce ajax issue, woocommerce theme errors, wordpress ajax problems, wordpress woocommerce themes
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