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All comments are being loaded in every page

This topic has 19 replies, 4 voices, and was last updated 7 years, 10 months ago ago by Eva Kemp

afternet

Participant

January 9, 2017 at 10:31

Hello I have installed you theme and a very strange query is being produced:

SELECT * FROM wp_comments which causes memory exhaustion in my webserver.

I’ve switched to default theme and this is not happening. Could you please specify where this query is being produced?

#151222 Copied Theme version: 3.0.3 WooCommerce version: 2.6.11

18 Answers

afternet

Participant

January 9, 2017 at 10:32

Please let my know if you need any credentials

#151223 Copied

afternet

Participant

January 10, 2017 at 09:42

Anyone?

#151334 Copied

Eva Kemp

Support staff

January 10, 2017 at 13:06

Hello,

Please provide FTP credentials.

Thank you.

Regards,
Eva Kemp.

#151384 Copied

afternet

Participant

January 12, 2017 at 10:01

Credentials

Please, contact administrator
for this information.

#151651 Copied Theme version: 3.0.3 WooCommerce version: 2.6.11

Jack Richardson

Support staff

January 16, 2017 at 13:40

Hello,

Sorry for a delay.
After checking we’ve found that one of the plugins Decent Comments, Simple Local Avatars may cause that issue.
Try to deactivate them and re-check.
Also the plugin W3 Total Cache may help you to get rid of that query.

Best regards,
Jack Richardson.

#151979 Copied

afternet

Participant

January 18, 2017 at 10:19

Hello again this is not correct because before I’ve sent you this I’ve deactivated all of plugins and switched to default theme and the problem wasn’t solved.

This is being produced by your theme. Please I need a specific answer/ solution to my problem that is why we’ve paid extra for support.

#152227 Copied

Jack Richardson

Support staff

January 18, 2017 at 14:39

Hello,

Do you mean when you switched to default WordPress theme (Twenty Sixteen) you got the same issue?

Best regards,
Jack Richardson.

#152276 Copied

Rose Tyler

Support staff

January 18, 2017 at 14:42

Hello,

Please contact your hosting provider support and ask them to increase the following PHP settings:
– post_max_size to 64M;
– upload_max_filesize to 64M.

Regards,
Rose Tyler.

#152279 Copied

afternet

Participant

January 18, 2017 at 16:46

Did it and again blank screen. I want to edit this query not to increase PHP settings….It is not normal to fetch all comments in a page…

#152328 Copied

Eva Kemp

Support staff

January 19, 2017 at 13:44

Hello,

Have you got the same issue when you switched to default WordPress theme (Twenty Sixteen)?

Please clarify.

Regards,
Eva Kemp.

#152443 Copied

afternet

Participant

January 19, 2017 at 16:00

I’ve already told you in answer #151222 that I’ve switched to default theme and this is not happening…

#152457 Copied

afternet

Participant

January 23, 2017 at 11:56

It’s been 13 days and problem is still not resolved…I am expecting a solution ASAP or else I am going to ask a refund from themeforest

#152785 Copied

Eva Kemp

Support staff

January 23, 2017 at 19:56

Hello,

Sorry for a delay.
Could you please show a screenshot of the problem?
What hosting provider are you using? Is it shared server or VPS?

Regards,
Eva Kemp.

#152838 Copied

afternet

Participant

January 25, 2017 at 08:25

I don’t believe that this has to do with the server. Do you believe it is correct all comments to be loaded in every page? I don’t want this query to happen.

For 13 days we are trygin to explain to you that we need 2 things:

1) Where this query is being loaded?
2) How this can be limited? e.g. example SELECT * FROM wp_comments LIMIT 0,20

I am expecting answers for 2 things above. No other answer will be accepted.

PS: VPS 4 GB RAM, 2 CPUs and SSD

#152970 Copied

afternet

Participant

January 25, 2017 at 08:29

Here is a copy of my error. If you log queries you will se that it is SELECT * FROM wp_comments

Please, contact administrator
for this information.

#152971 Copied

Eva Kemp

Support staff

January 25, 2017 at 09:48

Hello,

We can’t connect via FTP getting this error:
Error: The data connection could not be established: ECONNREFUSED – Connection refused by server

Please check it.

Thank you.
Regards,
Eva Kemp.

#152979 Copied

afternet

Participant

January 25, 2017 at 10:09

Use the following

Please, contact administrator
for this information.

#152981 Copied

Eva Kemp

Support staff

January 26, 2017 at 16:46

Hello,

Our comments aren’t loading to all pages, only on single posts, single product and project. Other pages have comments if there is Recent comments widget or the same VC element.
At first you wrote http://prntscr.com/e0i981 , and then http://prntscr.com/e0i57r .
So, do you have problem with default WordPress theme (Twenty Sixteen, for example)?

Regards,
Eva Kemp.

#153149 Copied
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