All Menus disappears - by mabouzied - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

  • Avatar: mabouzied
    mabouzied
    Participant
    August 22, 2020 at 13:22

    Hi,
    i have many problems with the theme after update, now theme option doesn’t load, main menu and side menu doesn’t appear, the photo for the quick view is too big.
    That’s what i found until now.

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2020 at 15:28

    Hello,

    In browser console, I can see js error that comes from an additional plugin – https://prnt.sc/u413rh Try to disable Flux Checkout plugin, clear cache and check Theme Options, menus, quick view then.

    Regards

    Avatar: mabouzied
    mabouzied
    Participant
    August 22, 2020 at 17:40

    Thanks for quick reply,

    I disabled that plugin, theme option worked but the menus didn’t appear and the quick view is the same, Can you recheck please?
    I have law traffic on the website right now and i have backup too if you can please take the necessary action.

    Thanks,

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2020 at 16:27

    Hello,

    As I can see, the plugin is activated still. Please check one more time, do not forget to clear CDN / browser cache after the disabling before checking the result.
    If you need further assistance with the header menu problem, provide temporary FTP access.

    Regards

    Avatar: mabouzied
    mabouzied
    Participant
    August 25, 2020 at 15:16

    Yes i re-enabled flux plugin as it’s not the reason for the hidden menu, after checking and disabling the plugins one by one i found that the problem is with elemntor plugins: 1st i can’t update it, 2nd once i disable it the menus works. and it’s essential for the theme i can’t keep it disabled.
    Regards,

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 26, 2020 at 14:13

    Hello,

    I have updated theme and XStore core plugin to the latest version and don’t see the issue with the theme options http://prntscr.com/u67wrr
    Main menu is ok http://prntscr.com/u682tq and Elementor plugin is enabled.

    What size of the QV image do you want to have http://prntscr.com/u680x7 ?

    Regards

    Avatar: mabouzied
    mabouzied
    Participant
    August 27, 2020 at 23:04

    I had to activate backup to make it work and i deactivated Elementor – Header, Footer & Blocks.. once i enable it .. everything damage again .
    Now i have a new problem, the XStore Core keep sending requests makes the CPU full

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 28, 2020 at 07:39

    Hello,

    1) Did you used the Elementor Header and Footer builder to build the header?

    2) Do you have list of such requests or maybe screenshot of them or any report?

    Regards

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