All pages suddenly only showing small header

This topic has 8 replies, 2 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

  • Avatar: Ivo Eijgenraam
    Ivo Eijgenraam
    Participant
    January 6, 2021 at 09:08

    Dear staff,

    As my topic states I’m suddenly missing the bulk of my pages. It’s only showing the header (smaller as usual) and the message to update.

    I was working on the site, but no major changes. Just adding text and adjusting a slider.

    I tried installing my last backup, but that did not seem to make a difference.

    I also see the core updated. I think the message about the update wasn’t there when I started working today. I don’t dare updating now, since it might make matters worse?

    Please help.

    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 6, 2021 at 16:19

    Hello,

    Provide us with WP Dashboard and FTP access to your site and we’ll check the issue in more detail.
    We can’t check the site because of the maintenance mode https://prnt.sc/whlfe3 without Dashboard access.

    Regards

    Avatar: Ivo Eijgenraam
    Ivo Eijgenraam
    Participant
    January 6, 2021 at 17:31

    Ah yeah, sorry.

    Please contact administrator
    for this information.
    Avatar: Ivo Eijgenraam
    Ivo Eijgenraam
    Participant
    January 7, 2021 at 20:59

    Hi,

    I was wondering if you’ve had time to check and give me an update about the matter.

    Thanks in advance.

    Avatar: Ivo Eijgenraam
    Ivo Eijgenraam
    Participant
    January 8, 2021 at 17:32

    Hi Olga,

    Sorry for asking again, but I could really use an update before the weekend. The site is supposed to go online next week, so I’m kind of anxious to get it fixed.

    Thanks again.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2021 at 19:17

    Hello,

    Take my apologies for the delay in answering.
    I just updated theme to version 7.2.3 using the default WP update option https://prnt.sc/wj79pe and everything is ok. Check now, please.

    Regards

    Avatar: Ivo Eijgenraam
    Ivo Eijgenraam
    Participant
    January 9, 2021 at 10:38

    Hi Olga,

    Thank you!
    I’m new to WP, so I was kind of shocked that the site changed without me updating the core or theme. Could you explain to me how this is possible?

    Thanks for the help.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 9, 2021 at 21:57

    Hello,

    XStore Core plugin was updated and requested theme update. Maybe you or somebody who has access to your Dashboard pressed the Update plugin by mistake. Because plugin or theme can’t be updated without manual pressing of the update link.
    Anyway, I’m glad that we sorted it out.

    Feel free to ask if you need anything else.

    Regards

  • Viewing 8 results - 1 through 8 (of 8 total)

The issue related to '‘All pages suddenly only showing small header’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.