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All Product pages are corrupted after update to 8.0.10

This topic has 12 replies, 3 voices, and was last updated 3 years ago ago by Rose Tyler

Farhad

Participant

November 28, 2021 at 22:59

Hi,
I updated my theme to the latest version 2 days ago, and I noticed that the website is not showing the product descriptions anymore. this is for all products. What is displayed is the short description only.

Please, contact administrator
for this information.

#310149 Copied Theme version: 8.0.10 WooCommerce version: 5.9.0

11 Answers

Rose Tyler

Support staff

November 29, 2021 at 08:02

Hello,

The update should not affect it. Go to Single product Builder and make sure that tabs are added to page content.
We can’t login – https://prnt.sc/20y4mvo

Regards

#310152 Copied

Farhad

Participant

November 29, 2021 at 08:39

Hi Rose,
As I said this problem showed up right after I updated the theme. This is not about the tabs. The main product page which is designed by WPBakary is not displayed anymore.
The screenshot you send is not showing anything to me. I have reset your password to make sure you can log in.
Thanks for your urgent attention.

Please contact administrator
for this information.

#310158 Copied

Rose Tyler

Support staff

November 29, 2021 at 08:53

Hello,

Thanks for the reply.
Please provide temporary FTP access.

Regards

#310161 Copied

Farhad

Participant

November 29, 2021 at 17:28

Here you are!

Please contact administrator
for this information.

#310250 Copied

Olga Barlow

Support staff

November 29, 2021 at 18:38

Hello,

Log in here please https://www.choovio.com/wp-admin/options-general.php?page=cloudflare#/login to allow us to clear the CDN cache. Or provide us with access to Cloudflare CDN account.

Regards

#310270 Copied

Farhad

Participant

November 29, 2021 at 18:42

There you go!

Please contact administrator
for this information.

#310273 Copied

Olga Barlow

Support staff

November 30, 2021 at 11:33

Hello,

Thank you. Check now.

Regards

#310357 Copied

Farhad

Participant

November 30, 2021 at 18:43

It seems everything is back to normal, thank you!
Could you please let me know what the issue was about to avoid it happening again?

#310425 Copied

Rose Tyler

Support staff

December 1, 2021 at 13:01

You’re welcome!
Fix for this will be added in the next theme update also.

Regards

#310500 Copied

Farhad

Participant

December 3, 2021 at 22:50

Thanks, Rose,
I have found another issue.
Upsells linked products are not shown in the single product page:
here is the sample product:
https://www.choovio.com/product/lds02-lorawan-door-sensor/

#310874 Copied

Rose Tyler

Support staff

December 4, 2021 at 09:05

Hello,

Theme options > WooCommerce > Single Product builder > add Upsell products element into the page content.

Regards

#310892 Copied
Tagged: 8.0.10, best, corrupted, selling, themes, update, woocommerce
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All Product pages are corrupted after update to 8.0.10

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