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Allowed memory size - by Adeskabir - on WordPress WooCommerce support

This topic has 19 replies, 4 voices, and was last updated 9 years, 5 months ago ago by Olga Barlow

Adeskabir

Participant

March 23, 2015 at 17:01

I purchased your theme, after installing the them I try to install the plugins.
I can’t install the plugin Ultimate Addons for Visual Composer, appears “not compatible header”
However when I installed woocommerce it appeared “Allowed memory size of 67108864 bytes exhausted (tried to allocate 431480 bytes) in /home/holiveira/public_html/sanelkit.com/wp-admin/includes/admin.php on line 43 “, know i don’t have access to the backend.
Can you help?
Thank you

#51746 Copied Theme version: Woopress WooCommerce version: version 3

18 Answers

Robert Hall

Support staff

March 23, 2015 at 17:51

Hello,

In this case you need to increase the values of memory_limit.

Regards,
Robert Hall.

#51762 Copied

Adeskabir

Participant

March 24, 2015 at 17:06

Hello,

Can you tell me how can I increase the values of memory_limit?
What file i need to increase.
Will that solve the plugin Ultimate Addons for Visual Composer problem?

Thank you.

#52076 Copied

Eva Kemp

Support staff

March 24, 2015 at 17:08

Hello,

You need contact your host concerning this issue and ask them to increase memory_limit value.

Regards,
Eva Kemp.

#52077 Copied

Adeskabir

Participant

March 24, 2015 at 17:52

Thank you for your help, I have talk to my host and they are looking.

I also can’t install the plugin Ultimate Addons for Visual Composer, it appears erro and the message “not compatible header”. It is also the same memory problem?

Best regards.

#52090 Copied

Eva Kemp

Support staff

March 24, 2015 at 19:59

Hello,

Please provide us with the access to wp-admin panel and FTP to check the plugin installation.

Thank you.
Regards,
Eva Kemp.

#52109 Copied

Adeskabir

Participant

March 26, 2015 at 17:30

Hello,

I don’t have acess to wp-admin, it still says “Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 431480 bytes)”

I have talk to my host provider you said I already have 64mb, I don’t understand why it’s so difficult to install the theme and woocommerce.

Best regards

#52610 Copied

Eva Kemp

Support staff

March 26, 2015 at 21:16

Hello,

Please ask your host to increase memory_limit value to 128M.

Thank you.
Regards,
Eva Kemp.

#52639 Copied

Adeskabir

Participant

March 27, 2015 at 10:53

Hello,
My host has made the necessary changes so the wordpress is again working, but Ultimate addons for Visual Composer is still not working, can you help me?

Best regards

Please, contact administrator
for this information.

#52766 Copied

Robert Hall

Support staff

March 27, 2015 at 13:09

Hello,

Sorry, but your credentials isn’t correct. Please provide us again.

Regards,
Robert Hall.

#52798 Copied

Adeskabir

Participant

March 30, 2015 at 12:35

Hello,

Sorry about that I have correct that situation.

Best Regards

#53154 Copied

Eva Kemp

Support staff

March 30, 2015 at 14:18

Hello,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#53201 Copied

Adeskabir

Participant

March 30, 2015 at 15:13

Hello,

I have provided with ftp acess.

Best Regards

Please, contact administrator
for this information.

#53232 Copied

Robert Hall

Support staff

March 30, 2015 at 15:39

Hello,

As I see your memory_limit is still 64 MB.
Also you need to increase the values of upload_max_filesize and post_max_size.

Regards,
Robert Hall.

#53241 Copied

Adeskabir

Participant

March 30, 2015 at 16:14

Hello,

Is that the reason for the plugin error in installation?

#53250 Copied

Robert Hall

Support staff

March 30, 2015 at 16:34

Very similar so. Also about Requirements is described in our documentation.
https://www.8theme.com/demo/docs/woopress/index.html#!/installation_upgrade

Regards,
Robert Hall.

#53255 Copied

Adeskabir

Participant

April 6, 2015 at 15:25

That makes no sense, the plugin erro says it’s with the header and not with 128mb.

In the documentation you recommend 64mb and not 128mb.
In the themeforrest store where I bought the theme there isn´t an indication of 128mb necessary.

#54928 Copied

Robert Hall

Support staff

April 6, 2015 at 15:35

Hello,

You can leave 64 MB for memory_limit but the more memory is the better.
In the documentation our recommend is Upload_max_filesize no less than 20M.
Also the same size will be better for post_max_size.
Here is screenshot from your php info – http://prntscr.com/6qailj

Regards,
Robert Hall.

#54944 Copied

Olga Barlow

Support staff

July 15, 2015 at 10:52

Hello,

Take our apologies for the inconvenience. Have you sorted out or you problem still persists?

Regards, Olga Barlow

#75331 Copied
Tagged: allowed, memory, optimization, size, templates, woocommerce, wordpress
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