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Altering Product Information Tabs - by DesignerJ

This topic has 18 replies, 2 voices, and was last updated 10 years, 8 months ago ago by Eva Kemp

DesignerJ

Participant

June 21, 2014 at 17:35

Hi Support

May I know how to arrange the product description tabs from vertical down (currently at my site) to horizontal (similar to the demo themes)

For example this page : https://www.8theme.com/demo/legenda/shop/duis-tincidunt-magna/?et_styles=1-1-0-0-4-0-5-0-1

There is a section : Description | Reviews(0) | Returns & Delivery

However at my site these 3 are vertical down which caused the page to be very very long.
May i know where can i change this setting?

Thanks.

#7682 Copied

17 Answers

Eva Kemp

Participant

June 23, 2014 at 08:59

Hello,

Could you please provide us with the link of the page where tabs are displayed and login credentials to wp-admin panel and FTP?

Thank you.
Regards,
Eva Kemp.

#7741 Copied

DesignerJ

Participant

June 23, 2014 at 16:23

Please find info at the private section. Our site is not LIVE therefore i’ve given more info at the private section.

Thanks.

Please, contact administrator
for this information.

#7799 Copied

Eva Kemp

Participant

June 23, 2014 at 18:10

As I see you have old theme version. Please update it to the latest 2.2 version. Don’t forget to read carefully our documentation before upgrading.

Regards,
Eva Kemp.

#7809 Copied

DesignerJ

Participant

June 24, 2014 at 15:51

Hi

Are you able to help me update my theme to the latest version?
I’ve searched & read around several topics that technical errors starts to appear if done incorrectly and im not a technical person.

Thanks so much for your help and by the way your team has one of the best support responses and quality i’ve ever experienced coming from a s/w / web development company.

Please, contact administrator
for this information.

#7958 Copied

Eva Kemp

Participant

June 24, 2014 at 16:41

Hello,

Please upload the archive with the theme update to some folder in your FTP account (for example, to wp-content/themes directory) and we’ll help you to update the theme.

Regards,
Eva Kemp.

#7968 Copied

DesignerJ

Participant

June 24, 2014 at 17:36

Hi Eva

Alright will do so but BEFORE proceeding, will i lose all / any of my current configurations & customization on the theme, uploaded products / images / icons? in fact will i lose any content in the upgrade process?

Thanks for your kind help.

Regards
J

#7977 Copied

Eva Kemp

Participant

June 24, 2014 at 17:51

Hello,

You won’t lose your images/products. If you made some changes in the original theme files, they will be overwritten during update. Did you change any part of the code in the theme files? We recommend you to create a backup of the files and database.

Regards,
Eva Kemp.

#7980 Copied

DesignerJ

Participant

June 25, 2014 at 09:18

Hi Eva

I have done the DB back up as advised. As to answer your questions

1. No i have not made any code level / technical changes to the original theme files, however i did a lot of customization and configuration via wp-admin & theme options, etc.

2. I have uploaded Legenda 2.2 to ../wp-content/themes directory. In case of any problems are we able to roll back to using the old Legenda theme with all my existing stuff in tact?

Thanks so much for your help!
Please let me know once its done so we can continue with our site.

Regards
J

Please, contact administrator
for this information.

#8048 Copied

Eva Kemp

Participant

June 25, 2014 at 09:34

Hello,

Please confirm you’ve created backup of your files as well.
Then we’ll proceed with the upgrade.

Regards,
Eva Kemp.

#8054 Copied

DesignerJ

Participant

June 25, 2014 at 10:05

Hi

Ok, done.
You may proceed. Hope everything turns out fine.

Thanks!

Regards,
Jun

#8059 Copied

Eva Kemp

Participant

June 25, 2014 at 11:11

I’ve updated the theme.
Please check if everything is working fine.

Regards,
Eva Kemp.

#8065 Copied

DesignerJ

Participant

June 25, 2014 at 15:22

Hi

Thanks, everything seemed fine however as of the topic of this support thread, my product Description | Review(0) | Custom tab for all products is still having the vertical layout unlike the demo version.

May i know where can i set / reconfigure this to the horizontal layout for those tabs?
Thanks

Regards,
Jun

#8079 Copied

Eva Kemp

Participant

June 25, 2014 at 15:35

You have old version of Woocommerce plugin. As those tabs are related to woocommerce configuration please update the plugin. If the issue remains after update please reply back.

Regards,
Eva Kemp.

#8083 Copied

DesignerJ

Participant

June 25, 2014 at 15:58

Hi

Unfortunately after upgrading the whole theme and WooCommerce to latest, i’m still seeing the vertical layout, why? 🙁

Please help thanks!

#8084 Copied

Eva Kemp

Participant

June 25, 2014 at 16:33

The reason was you selected tabs type “Accordion” in Theme Options > Single Product Page > Tabs type. I’ve changed it to default and tabs are showing fine now.
Please check.

Regards,
Eva Kemp.

#8090 Copied

DesignerJ

Participant

June 25, 2014 at 16:38

Wow thanks so much, indeed its perfect now!
You may close this thread 🙂

#8091 Copied

Eva Kemp

Participant

June 25, 2014 at 17:04

You’re welcome.

Regards,
Eva Kemp.

#8096 Copied
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