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Am having issues with installing the plugins and some code Erros

This topic has 6 replies, 3 voices, and was last updated 15 hours, 21 minutes ago ago by Alex Carter

Andrews

Participant

April 13, 2025 at 09:54

Am having issues with installing the plugins and some code Erros

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#440557 Copied Theme version: 9.4.10

5 Answers

Alex Carter

Support staff

April 14, 2025 at 06:49

Hello,

Thank you for reaching out to us.

We’re sorry to hear that you’re experiencing issues with installing the plugins and encountering some code errors. In order to assist you more effectively, could you please provide us with the following details:

– A list of the specific plugins you are trying to install
– Any error messages or screenshots related to the issue
– Your website URL and WordPress admin access (you may share this securely via the private area of our support platform)
– The theme version and WordPress version you are currently using

Once we have this information, we will be happy to investigate the issue further and provide you with a suitable solution as soon as possible.

Best Regards,
8Theme’s Team

#440569 Copied

Andrews

Participant

April 14, 2025 at 14:02

Thanks for the response. these are the list of plugins,

1: Wordfence Security.
2: HubSpot.
3: MultiVendorX.
4: Dokan.
5: FileBird.
6: W3 Total Cache.
7: Cookie Notice & Compliance for GDPR / CCPA.
8: Smart Product Viewer.
9: Regenerate Thumbnails.
10: Antispam Bee.

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Rose Tyler

Support staff

April 14, 2025 at 14:38

Hello,

We appreciate your prompt response.

We kindly ask you to downgrade your PHP version from 8.3.19 to either 8.1 or 8.2, as not all plugins are currently compatible with version 8.3.19.

Once the PHP version has been adjusted, please try installing the desired plugin again. Should you encounter any issues during the installation process, do not hesitate to contact us—we will be happy to assist you further.

Additionally, we recommend reviewing the plugin documentation prior to installation: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Please note that each additional plugin may slightly affect your website’s performance. Therefore, we advise activating only those plugins that are essential for your site’s functionality.

Warm Regards,
The 8Theme Team

#440615 Copied

Andrews

Participant

April 17, 2025 at 11:42

Hi, greetings. Please, I need assistance to check this issue that I am facing, too-long leading times on the site, and I contacted my hosting provider. These are their response, a nd I have attached the pictures

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Alex Carter

Support staff

April 17, 2025 at 12:28

Hello,

Thanks for sharing the message from your hosting provider.

From the screenshot, the 524 Timeout error is caused by your server taking too long to respond. Hostwinds reviewed your server and found:

– High server load
– Intensive MySQL activity
– Multiple PHP-CGI processes from your WordPress installation
– Scripts causing problems:
admin-ajax.php
index.php
These scripts are consuming a lot of CPU and memory, which leads to slow loading times.

Here’s what you can do to fix it:
✅ 1. Install a Caching Plugin (if not already installed)
Helps reduce server load by serving cached pages.

Popular options: WP Rocket, W3 Total Cache

✅ 2. Limit admin-ajax.php usage
This script is often abused by:
Heavy plugins
Theme features (e.g., ajaxify in settings of elements);
Heartbeat API

You can:
Install Heartbeat Control plugin to reduce the frequency of Ajax calls (this solution is recommended online, we did not test it).
Disable heartbeat API in areas where it’s not needed.

✅ 3. Optimize your MySQL database
Use a plugin like WP-Optimize or Advanced Database Cleaner

Remove old post revisions, spam comments, transients, etc.

✅ 4. Deactivate or replace heavy plugins
Some plugins constantly call admin-ajax.php (e.g., live chat, analytics, page builders). Try:

Deactivating plugins one by one and monitoring server load.

Replacing them with lighter alternatives.

✅ 5. Consider upgrading your hosting plan
If your site is growing and attracting more traffic, a shared or low-tier VPS may not handle the load well anymore.

✅ 6. Use a CDN (Content Delivery Network)
A CDN like Cloudflare, BunnyCDN, or KeyCDN can offload static resources, improve speed, and prevent timeouts.

Best Regards,
8Theme’s Team

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