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Amp critical failure - by Ann Sanicola - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 3 years, 1 months ago ago by Rose Tyler

Ann Sanicola

Participant

November 4, 2021 at 19:37

Deleted old version of Amp and installed new version which automatically activated thru the Xstore plugin installer. Got an error that took down my whole site that said there was an error in Line 21 of update.php in the plugin directory. Promptly deleted via file manager access and site is working.

Error Details
=============
An error of type E_PARSE was caused in line 21 of the file /home/customer/www/annsanicolajewelry.com/public_html/wp-content/plugins/xstore-amp/admin/update.php. Error message: syntax error, unexpected ‘string’ (T_STRING), expecting function (T_FUNCTION) or const (T_CONST)

#307654 Copied Theme version: 8.0.9 WooCommerce version: 5.8

8 Answers

Rose Tyler

Support staff

November 5, 2021 at 07:55

Hello,

Please provide temporary wp-admin and FTP access. If you don’t know what is FTP then contact your hosting provider. They will give you access.

Regards

#307679 Copied

Ann Sanicola

Participant

November 5, 2021 at 18:12

See private content area

Please contact administrator
for this information.

#307738 Copied

Olga Barlow

Support staff

November 6, 2021 at 09:19

Hello,

You provided FTP to empty directory https://gyazo.com/2ff7810a6a223bd02f880839abcd56eb
Please, change the user directory to your WP installation.

Regards

#307760 Copied

Ann Sanicola

Participant

November 6, 2021 at 22:06

What directory do you want access to? Public_html? Sorry, that was the autogenerated directory

#307823 Copied

Ann Sanicola

Participant

November 6, 2021 at 22:09

Changed it to public_html. If you want something different let me know

#307824 Copied

Rose Tyler

Support staff

November 8, 2021 at 11:46

Hello,

Fixed. The fix will be included in the next update also.

Regards

#307887 Copied

Ann Sanicola

Participant

November 9, 2021 at 06:21

Thank you!

#307951 Copied

Rose Tyler

Support staff

November 9, 2021 at 08:51

You’re welcome!

Regards

#307956 Copied
Tagged: critical, failure, themes, woocommerce, wordpress
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