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An error occurred while updating XStore - by lemc1414

This topic has 4 replies, 2 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

  • Avatar: lemc1414
    lemc1414
    Participant
    November 22, 2021 at 01:34

    Hi
    I am getting this error while trying to update xstore theme:
    An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Could you help me fix this so I can always update the theme from the updates page inside WordPress?

    #309436 Copied Theme version: 8.0.8
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 22, 2021 at 14:18

    Hello,

    Provide us with WP Dashboard access, please. We’ll help you.

    Regards

    #309485 Copied
    Avatar: lemc1414
    lemc1414
    Participant
    November 22, 2021 at 16:03

    I’ve updated the theme by deleting the older version and uploading the new one. But I would like to be able to do it the easy way. Feel free to downgrade the theme and run your test.

    Please contact administrator
    for this information.
    #309511 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 22, 2021 at 16:43

    Hello,

    You should be able to update theme from the Dashboard now.
    But keep in mind you can use 1 license for 1 project (dev and production sites) according to ThemeForest license policy https://themeforest.net/licenses/standard

    Regards

    #309524 Copied

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