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An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (

This topic has 6 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

eausiris

Participant

February 1, 2023 at 09:22

An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#345689 Copied Theme version: 9.0.2 WooCommerce version: 7.2.2

5 Answers

Rose Tyler

Support staff

February 1, 2023 at 09:26

Hello,

Please try the solution from this topic – https://www.8theme.com/topic/the-package-could-not-be-installed-pclzip_err_bad_format-10-unable-to-find-2/
or do the update manually via ftp – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Kind Regards,
8theme team

#345690 Copied

eausiris

Participant

February 1, 2023 at 10:03

I did but it’s still not working

#345696 Copied

Rose Tyler

Support staff

February 1, 2023 at 10:12

Hello, Eausiris

Please follow next steps:
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– renter purchase code and register theme
– go to Dashboard > Updates > click CHeck again link https://prnt.sc/yygl09
You may try to update theme after that and you should not face any issue.

Kind Regards,
8theme team

#345700 Copied

eausiris

Participant

February 1, 2023 at 10:34

I followed every steps but still not working

#345705 Copied

Rose Tyler

Support staff

February 1, 2023 at 10:38

Hello, Eausiris

In this case, watch the video How to update the theme using FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Kind Regards,
8theme team

#345708 Copied
Tagged: error, json, pclzip_err_bad_format, templates, update, woocommerce, wordpress, xstore
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