An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (

This topic has 4 replies, 2 voices, and was last updated 9 months ago ago by Tony Rodriguez

  • Avatar: Jef
    filmguerilla
    Participant
    February 16, 2024 at 00:27

    Can you please fix this asap? I’m trying to update this website for maintenance and got this problem again. Anyone?

    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 16, 2024 at 05:58

    Hello, @filmguerilla,

    We appreciate you contacting us regarding the difficulties you are encountering with updating your website. Please accept our sincerest apologies for any inconvenience this may have caused. We recognize the importance of resolving this matter promptly.

    We would like to inform you that the issue you have reported is known to us, and we have prepared detailed documentation that should provide a resolution. We kindly ask you to review and follow the instructions provided in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/.

    We believe that the guidance offered in the documentation will address the problem you are facing. However, should the issue persist, we request that you submit the correct and functional WordPress Admin Login details in the private content section of this topic for our review. We have noted that the login credentials previously provided are not functioning, as indicated by the screenshot in the private content area.

    We are here to assist you and look forward to resolving this issue to your satisfaction.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Jef
    filmguerilla
    Participant
    February 24, 2024 at 02:11

    fixed. thanks

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 24, 2024 at 05:44

    Hello, @filmguerilla,

    You’re welcome! If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Have a great weekend!

    This topic is now closed.

    Best regards,
    The 8Theme Team

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