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An error occurred while updating XStore: The update package could not be installed. PCLZIP_ERR_BAD_F

This topic has 7 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Renè Bavnild

Renè Bavnild

Participant

March 24, 2023 at 12:29

An error occurred while updating XStore: The update package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Cannot find end of Central Dir Record signature

Please, contact administrator
for this information.

#351110 Copied Theme version: 9.0.4

6 Answers

Rose Tyler

Support staff

March 24, 2023 at 12:57

Hello, AnimalShop,

Thank you for getting in touch with us.
Please follow the next steps:
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09
You may try to update the theme after that and you should not face any issue.
Or do the update manually via ftp – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Kind Regards,
8theme team

#351113 Copied

Renè Bavnild

Participant

March 24, 2023 at 15:24

En fejl opstod under opdateringen af XStore: Opdateringspakken kunne ikke installeres. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Please contact administrator
for this information.

#351129 Copied

Rose Tyler

Support staff

March 24, 2023 at 16:17

Hello, AnimalShop,

Sorry, but your answer is unclear to me.
PCLZIP_ERR_BAD_FORMAT (-10) – occurs on sites where the theme was transferred from another site. To solve this, you just need to reactivate the theme as described above.
Or do update manually using archive from this page – https://www.8theme.com/downloads

Also, check the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#351135 Copied

Renè Bavnild

Participant

March 24, 2023 at 20:36

I have 4 licenses, which one is available?

Please contact administrator
for this information.

#351151 Copied

Rose Tyler

Support staff

March 25, 2023 at 09:03

Hello, AnimalShop,

Please check the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#351190 Copied

Renè Bavnild

Participant

March 25, 2023 at 11:16

Thanks again for your help Rose

Please contact administrator
for this information.

#351206 Copied
Tagged: error, pclzip_err_bad_f, themes, update, woocommerce, wordpress, xstore
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An error occurred while updating XStore: The update package could not be installed. PCLZIP_ERR_BAD_F

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