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An error occurs during theme installation: media not installed :(

This topic has 2 replies, 2 voices, and was last updated 11 months, 3 weeks ago ago by Tony Rodriguez

Taras

Participant

November 30, 2023 at 21:19

Hello.
An error occurs during theme installation:

“media not installed 🙁
The most common errors occur due to low server requirements. We strongly recommend that you contact your hosting provider to verify and adjust the necessary server settings.”

Why is this happening? Are there any restrictions on file size?

#375344 Copied Theme version: 9.2.3

1 Answer

Tony Rodriguez

Support staff

December 1, 2023 at 05:28

Hello, @Taras,

Thank you for using our theme and for contacting us.

The Media import was not installed. It doesn’t work for manual import also.

This problem comes from the server side. Contact your hosting provider and ask to increase Max execution time, then go to import and select to import Media only – https://gyazo.com/fc5e45e83c009dd334efe31d3b934d83 If this doesn’t help. Ask your hosting provider to check the server error log, and solve errors from there.

Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://ibb.co/tpL7tV9

We kindly request you to ensure that no third-party plugins are installed. This does not include plugins that are bundled with the theme. For more information, please refer to the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Thank you for your understanding.If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#375349 Copied
Tagged: best selling woocommerce theme problems, fixing woocommerce theme errors, help with woocommerce theme installation, media not installed issue, resolve woocommerce installation issues, troubleshoot woocommerce theme error, woocommerce theme installation error
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