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An unknown content on the product page - by salmi

This topic has 4 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Tony Rodriguez

salmi

Participant

October 15, 2023 at 15:16

Hi,
on the product page in the tab description there is a content that I can not assign and also find no way to remove it, Can you please tell me where I can remove it. Screen and store in private deposited. Thanks

Please, contact administrator
for this information.

#370209 Copied Theme version: 1.0

3 Answers

Rose Tyler

Support staff

October 15, 2023 at 16:12

Hello, Salmi,

Thank you for contacting us and for using XStore.

Could you provide temporary wp-admin access?

Kind Regards,
8theme team

#370213 Copied

salmi

Participant

October 15, 2023 at 19:17

Hi, is deposited. Thanks

Please contact administrator
for this information.

#370222 Copied

Tony Rodriguez

Support staff

October 16, 2023 at 06:19

Hello, @salmi,

We appreciate your prompt response in providing us with the login details of your site.

Upon thorough investigation, we have identified that the issue you are currently experiencing is due to the “CF7 form to All Products” plugin on your site. We kindly suggest that you disable this plugin and revisit your site to check if the issue persists.

We are hopeful that this action will rectify the problem you are facing. However, should you require further assistance, we recommend reaching out to the plugin’s support team or WooCommerce’s customer service for more specialized help.

Best Regards,
8Theme’s Team

#370234 Copied
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