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Animalshop and the customer no email from Xstore now

This topic has 21 replies, 4 voices, and was last updated 2 years, 7 months ago ago by Rose Tyler

Renè Bavnild

Participant

May 13, 2022 at 09:48

Once the customer has purchased an item then for animalshop and the customer no email from Xstore now
what has gone wrong?
regards Renè

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#323779 Copied Theme version: v.8.1.5 WooCommerce version: 6.5.1

20 Answers

Rose Tyler

Support staff

May 13, 2022 at 11:22

Hello,

Emails are sent when our Emails Builder is disabled?

Regards

#323790 Copied

Renè Bavnild

Participant

May 13, 2022 at 11:25

I do not know
do not know where I see this and disable it

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#323791 Copied

Renè Bavnild

Participant

May 13, 2022 at 11:26

You have access to the page

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#323792 Copied

Renè Bavnild

Participant

May 13, 2022 at 11:29

Yes then comes the nor jers Xstore is disabled

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#323793 Copied

Renè Bavnild

Participant

May 13, 2022 at 11:44

As soon as I activate the Xstore Email builder, no email will arrive

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#323796 Copied
Olga Barlow

Support staff

May 13, 2022 at 16:11
Hello,

Edit et-core-plugin/packages/woocommerce-email-template-customizer/includes/email-render.php file and find
```
public function remove_wc_style() {
		__return_empty_string();
	}
```
replace by
```
public function remove_wc_style() {
		return '';
	}
```
Try after that.

Regards
#323827 Copied
Renè Bavnild

Participant

May 13, 2022 at 17:39

Can you show me where I do that ??

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#323853 Copied

Rose Tyler

Support staff

May 14, 2022 at 07:16

Hello,

Connect to your server via FTP software (FTP access you can get from your hosting provider), go to wp-content/plugin/et-core-plugin/packages/woocommerce-email-template-customizer/includes folder, edit email-render.php file, as was mentioned by Olga.

Regards

#323868 Copied

Renè Bavnild

Participant

May 14, 2022 at 10:13

Ok I’ll try again
I can not figure it out YOU CAN SHOW ME how I do

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#323881 Copied

Rose Tyler

Support staff

May 14, 2022 at 13:47

Hello,

Provide us with temporary FTP access

Regards

#323896 Copied

Renè Bavnild

Participant

May 14, 2022 at 14:22

Support login

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#323903 Copied

Rose Tyler

Support staff

May 14, 2022 at 14:50

No, we need FTP access – FTP host, FTP username, FTP password, FTP port. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#323905 Copied

Renè Bavnild

Participant

May 15, 2022 at 18:25

Here is the info

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#323947 Copied

Renè Bavnild

Participant

May 16, 2022 at 09:11

or

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#323969 Copied

Renè Bavnild

Participant

May 16, 2022 at 09:20

Have found and fixed it and that should work now
Renè

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#323970 Copied

Olga Barlow

Support staff

May 16, 2022 at 11:42

Hello,

I see that you repaced the code. So, does everything work ok for you?

Regards

#323985 Copied

gmnl

Participant

May 17, 2022 at 08:20

Can you please help me aswell. I have the same problem and i cannot get it to work. at this moment i am loosing a lot of money because i get 0 orders.
Please please please help

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#324050 Copied

Olga Barlow

Support staff

May 17, 2022 at 12:08

Hello, @gmnl

Replaced. Check now.

Regards

#324061 Copied

Renè Bavnild

Participant

May 18, 2022 at 20:45

yes thanks Olga 🙂

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for this information.

#324176 Copied

Rose Tyler

Support staff

May 19, 2022 at 06:25

Hello @AnimalShop,

You’re welcome! Have a nice day!

Regards

#324184 Copied
Tagged: animalshop, customer, no email, themes, woocommerce, wordpress, xstore
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