Animation jumps on mobile during the purchase process.

This topic has 2 replies, 2 voices, and was last updated 6 hours, 59 minutes ago ago by Jack Richardson

  • Avatar: Adrian
    Adrian
    Participant
    January 28, 2025 at 18:02

    Hello, I have an issue with the animation when transitioning through the stages of the purchase process. Is it possible to make it so that when moving from “Billing Details” to (for new users “New User”) “Shipping Address,” the transition skips the animation of scrolling back to the top and instead directly displays the correct position?

    I tried to find the file responsible for this, but without success. In the private part of the message, I’ve sent all the necessary information, including a video.

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    1 Answer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 29, 2025 at 16:43

    Dear @Adrian,

    We hope this message finds you well.

    You may try enabling the “Accordant Steps” option and then check if it resolves the issue. If not, please note that this behavior is the default functionality of such fields and their associated animations.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

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