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Anomalous time to first byte on development server

This topic has 8 replies, 2 voices, and was last updated 8 years, 4 months ago ago by Olga Barlow

Simone

Participant

July 7, 2016 at 08:49

Hello,
I published on a development server the xstore theme but I have a high time to first byte (2 minutes) for each page, it seems an issue of permits and compiling (less?) while in development localhost everything is perfect.
Some idea? I pass the admin credentials in private where I installed the plugin WordPress phpinfo() for the server configuration.

Thank you and good day.
Simone

Please, contact administrator
for this information.

#132752 Copied Theme version: 1.3 WooCommerce version: 2.6.2

7 Answers

Olga Barlow

Support staff

July 7, 2016 at 12:14

Hello,

Could you provide FTP access? At first sight, parameters that you have should be enough for correct work of our theme.

Regards

#132800 Copied

Simone

Participant

July 7, 2016 at 13:36

Unfortunately the ftp is under vpn, I installed WitFTP plugin that may help.

Best regards

#132817 Copied

Olga Barlow

Support staff

July 7, 2016 at 14:30

Hello,

To find out what causes problems on your site we need to make some changes in xstore template files on your server. That’s why we need to connect to your server using FTP client. How can we do this? Please, provide credentials to allow us to check files and make necessary changes.

Regards

#132832 Copied

Simone

Participant

July 7, 2016 at 15:06

I understood but to open a classic ftp account i have to pass by the system of the server and will not be a quick task.

On the admin dashboard, above the label woocommerce, you will find witFTP that allows you to make all changes in Xstore template files directly on wordpress admin (edit, upload, ecc…).

Let me know if the plugin is able to do all you need and sorry for my english 🙂

Best regards

#132834 Copied

Olga Barlow

Support staff

July 7, 2016 at 15:59

Sorry, but if we try to edit something and get any fatal error admin panel won’t work and we won’t be able to fix this problem. That’s why we ask users about FTP or at least cPanel access.

Regards

#132849 Copied

Simone

Participant

July 12, 2016 at 10:10

Hello Olga,
you’re right, in the meantime we are migrants on what will be the production server and everything is working properly, I would say to close the topic.

Thanks for the support
Simone

#133283 Copied

Olga Barlow

Support staff

July 12, 2016 at 13:11

Hello,

I’m glad to hear that problem was solved. Feel Free to ask if you need any other help.

Regards

#133300 Copied
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Anomalous time to first byte on development server

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