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Any VC actualization? - by Rodrigo - on WordPress WooCommerce support

This topic has 32 replies, 2 voices, and was last updated 7 years, 7 months ago ago by Rose Tyler

Rodrigo

Participant

April 19, 2017 at 17:21

Hello,
I have problems with my products photo in the colour selections of article..Is there any problem with visual composer plugin?

Regards,
Rodrigo

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31 Answers

Rose Tyler

Support staff

April 20, 2017 at 09:26

Hello,

Please provide link to page with the problem and wp-admin access in Private Content.

Regards,
Rose Tyler.

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Rodrigo

Participant

April 20, 2017 at 10:36

Helo Rose..thanks for your answer… I’m desesperate… 🙁
http://thesockstore.es/longfield/ultralight/…the problem is in all catalogue..in all articles…

Many many thanks!!!

Please, contact administrator
for this information.

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Rose Tyler

Support staff

April 20, 2017 at 10:50

Hello,

The problem is related to new WooCommerce version.
Compatibility of our theme with the plugin will be added in a new theme update.
Please wait for it. Thank you for understanding.
Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

Regards,
Rose Tyler.

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Rodrigo

Participant

April 20, 2017 at 11:25

So…until that moment….may be the solution is install a older plugin version?

Regards,
Rodrigo

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Rose Tyler

Support staff

April 20, 2017 at 12:03

Hello,

You can download the previous plugin version here https://downloads.wordpress.org/plugin/woocommerce.2.6.14.zip

Regards,
Rose Tyler.

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Rodrigo

Participant

April 20, 2017 at 14:04

Thanks Rose!!!

Regards,
Rodrigo Fernández

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Rose Tyler

Support staff

April 20, 2017 at 14:11

Hello,

You’re welcome!
Feel free to ask if you need any other help.

Regards,
Rose Tyler.

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Rodrigo

Participant

April 21, 2017 at 08:33

Good morning Rose…I know that this is a general problem with the last update of woocommerce…Do you know when we can get de newest update of woopress?…more or less… 😉

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Rose Tyler

Support staff

April 24, 2017 at 08:10

Hello,

Unfortunately, we’re still waiting for news from our developers as they are still working on the update. Please take our apologies for the delay.
Thank you for understanding.

Regards,
Rose Tyler.

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Rodrigo

Participant

April 24, 2017 at 08:47

Hello Rose…I undestand, thanks for your attemp,
but what will be the solution? I suppose that it will be a new update of theme…Is it right?

Thanks,

Rodrigo Fernández

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Rodrigo

Participant

April 24, 2017 at 17:48

Hello Rose….
So, Will we receive an email when you have the update ready?
I’m sorry for the insistence…my website is close… 🙁

Regards,
Rodrigo Fernández

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Rose Tyler

Support staff

April 25, 2017 at 10:24

Hello,

Yes, you will receive an email about theme update.

Regards,
Rose Tyler.

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Rodrigo

Participant

April 25, 2017 at 11:30

Tks Rose…

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Rose Tyler

Support staff

April 25, 2017 at 14:10

Hello,

You’re welcome!

Regards,
Rose Tyler.

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Rodrigo

Participant

April 26, 2017 at 17:05

Hi Rose,
I’m sorry, but I don’t know where I have the purchase code…where do I can see it?

Regards,
Rodrigo Fernández

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Rose Tyler

Support staff

April 27, 2017 at 07:07

Hello,

To find your Purchase code, please, enter your ThemeForest account > Downloads tab > choose WooPress > Download > License Certificate & Purchase code http://prntscr.com/d23p2c

Regards,
Rose Tyler.

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Rodrigo

Participant

April 27, 2017 at 09:51

Hello Rose, I received an email with the new theme…I updadet with filezilla and y writed the purchase code that I saw in my count…but the problems go on..can you help me? It s my update process right?

Regards,
Rodrigo Fernández

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Rose Tyler

Support staff

April 27, 2017 at 10:01

Hello,

Please provide us with link to the site, wp-admin panel, FTP credentials and purchase code in Private Content.
Also, make sure that you use the latest version of Ultimate Addons for Visual Composer – 3.16.10.

Regards,
Rose Tyler.

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Rodrigo

Participant

April 27, 2017 at 10:28

Ok..in private content…

Thanks Rose!!!

Regards,
Rodrigo Fernández

Please, contact administrator
for this information.

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Rose Tyler

Support staff

April 27, 2017 at 10:37

Hello,

I’ve disabled Smart Variations Images plugin. Please check http://prntscr.com/f1dw6y.
Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme.

Regards,
Rose Tyler.

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Rodrigo

Participant

April 27, 2017 at 14:02

Hello Rose…I don’t see improvements in my website..We have our website close since one week…and I don’t know what I do…

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Rose Tyler

Support staff

April 27, 2017 at 14:09

Hello,

Please clarify what problems exactly you’re experiencing.

Regards,
Rose Tyler.

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Rodrigo

Participant

April 27, 2017 at 14:19

Hello
The colour of the article don’t change in the selection…is the same that the begining..

Regards,
R.

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Rodrigo

Participant

April 27, 2017 at 14:22

Wait..if I do it like guest…change it..I don’t understand

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Rose Tyler

Support staff

April 27, 2017 at 14:24

Hello,

Try to clear cache and check https://gyazo.com/c76e9560a00924e3eb134101fb11ca51

Regards,
Rose Tyler.

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Rodrigo

Participant

April 27, 2017 at 14:24

It seem to work…but not if I am administrator…

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Rose Tyler

Support staff

April 27, 2017 at 14:30

Hello,

I’ve checked variable product as administrator – https://gyazo.com/374a082e5e45a6bfc1ac6f38a349892e
https://thesockstore.es/longfield/ultralight/

Regards,
Rose Tyler.

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Rodrigo

Participant

April 27, 2017 at 14:34

Hello Rose…
Many many thanks…sorry for my previous words..We have been without web a week and we are nervous 🙁

Regards,
Rod

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Rose Tyler

Support staff

April 27, 2017 at 14:50

Hello,

You’re welcome!)
Don’t worry about this. I’m here to help you!
Feel free to ask if you need any other help.

Regards,
Rose Tyler.

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