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API request call error - by luxecreative

This topic has 44 replies, 2 voices, and was last updated 6 years, 5 months ago ago by Rose Tyler

luxecreative

Participant

December 18, 2017 at 20:36

Hello, I have 3 licenses for the Legenda theme. I have successfully updated one website to version 3.4 but the other two websites (with a different hosting provider) I am receiving this error when trying to activate the theme:

“API request call error. 1) Contact your server provider and make sure that OpenSSL system library is 1.0 or higher 2) Make sure that your purshase code is associated with buyer. If you bought theme using guest account create account with the same email that was used during purchase process.”

I have read other tickets on the same issue in the forum but after confirming both of the above solutions, I am unable to resolve this and require your help please.

Please, contact administrator
for this information.

#180380 Copied Theme version: 3.4 WooCommerce version: 3.2.6

43 Answers

Rose Tyler

Support staff

December 19, 2017 at 09:15

Hello,

Please provide purchase codes for this 2 sites in Private Content area.

Regards

#180404 Copied

luxecreative

Participant

December 19, 2017 at 15:59

Here are the purchase codes:

Please, contact administrator
for this information.

#180436 Copied

Rose Tyler

Support staff

December 19, 2017 at 16:13

Hello,

I’ve checked your account information and saw that your code is not associated with buyer http://prntscr.com/hpmbgj. Please contact Envato support (with your purchase code) to get the buyer.

Regards

#180440 Copied

luxecreative

Participant

December 19, 2017 at 23:13

Help! Here’s it is:

Please, contact administrator
for this information.

#180473 Copied

Rose Tyler

Support staff

December 20, 2017 at 09:53

Hello,

Please ask your hosting provider to make sure that file_get_contents, wp_remote_get(), wp_remote_post() functions are enabled on your server.

Regards

#180482 Copied

luxecreative

Participant

December 20, 2017 at 16:32

Ok I did and here is their reply:

Please, contact administrator
for this information.

#180527 Copied

Rose Tyler

Support staff

December 21, 2017 at 14:11

Hello,

Check these abilities availability from your hosting:
1. http/https outgoing connects
2. 136.243.62.35 availability from your source IP address.

Regards

#180576 Copied

Rose Tyler

Support staff

December 21, 2017 at 15:00

We have explored your problem deeply and find out this error: cURL error 28: Connection timed out after 5000 milliseconds. You need to set max_execution_time = 3000 in .htaccess and php.ini – https://codex.wordpress.org/Common_WordPress_Errors#Maximum_execution_time_exceeded

Regards

#180578 Copied

luxecreative

Participant

December 21, 2017 at 16:26

Hello, I see the .htaccess file has:

php_value max_input_vars 5000
php_value max_execution_time 3000

Also I have now added the php.ini file with:

max_execution_time = 3000

Then I try to activate theme with purchase code but still receive same API request call error?

#180583 Copied

Rose Tyler

Support staff

December 22, 2017 at 10:06

Hello,

It is strange. In this case, please try set 7000.

Regards

#180616 Copied

luxecreative

Participant

December 22, 2017 at 15:54

Ok I set it at 7000 but it is still not working. Also I see strange characters at the top bulletin: “Welcome to Legenda âï¿½ï¿½ Youâï¿½ï¿½re almost ready to start selling :)”

Any other ideas to resolve this issue? My site has been down for almost a week now.

#180633 Copied

Rose Tyler

Support staff

December 22, 2017 at 16:21

I do not see that the value was changed http://prntscr.com/hr1j1t Please check one more time.

Regards

#180635 Copied

Rose Tyler

Support staff

December 22, 2017 at 16:23

Also, do you have a whitelist on your server?

Regards

#180636 Copied

luxecreative

Participant

December 22, 2017 at 16:29

Ok try now? It should be set to 7000

No whitelist that I know of…

#180637 Copied

Rose Tyler

Support staff

December 22, 2017 at 16:54

Hello,

Did you check these abilities availability from your hosting?
1. http/https outgoing connects
2. 136.243.62.35 availability from your source IP address.

Regards

#180638 Copied

Rose Tyler

Support staff

December 22, 2017 at 17:13

We have fixed the problem on promotofx but we can’t login to forissignsinc > http://prntscr.com/hr28ya please check and also provide FTP access to this site.

Regards

#180639 Copied

luxecreative

Participant

December 22, 2017 at 17:45

Wow, thank you… You’re amazing.

Ok for some reason it is a plugin affecting login. I de-activated both Jetpack and Wordfence. Not sure which one but you should be able to log in now?

Here is the FTP login:

Please, contact administrator
for this information.

#180641 Copied

Rose Tyler

Support staff

December 26, 2017 at 09:51

Hello,

Sorry for the delay due to the weekends.
Unfortunately, now I see the same problem when trying to login http://prntscr.com/hscgdx please check one more time.
Also, we need assesses to FTP, not to CPannel.

Regards

#180691 Copied

luxecreative

Participant

December 26, 2017 at 18:22

Ok I just de-activated the Jetpack and Wordfence plugins again. You should be able to log in now.

Please, contact administrator
for this information.

#180717 Copied

Rose Tyler

Support staff

December 27, 2017 at 08:38

Hello,

Unfortunately, the same http://prntscr.com/hsrsyp

Regards

#180728 Copied

Rose Tyler

Support staff

December 27, 2017 at 15:49

Also, I see that on this site you use 3.1 version that is not latest. Did you try to update theme on this site? Do you get the same http://prntscr.com/hsx9yh error when tried to activate theme?

Regards

#180755 Copied

luxecreative

Participant

December 30, 2017 at 20:04

Hello, I just deleted the Jetpack and Wordfence plugins in order to prevent the same error appearing when logging in. You should be able to log in now?

Also the theme has been updated version 3.4.

#180864 Copied

Rose Tyler

Support staff

January 2, 2018 at 09:47

Hello,

Sorry for the delay due to the weekends.
Unfortunately, I am still getting the same error when try to login. Please check it one more time.

Regards

#180915 Copied

luxecreative

Participant

January 2, 2018 at 16:57

My apologies, there was still a Wordfence file remaining that was causing the issue of not being able to login. Please try again thanks.

#180988 Copied

Rose Tyler

Support staff

January 3, 2018 at 08:56

Hello,

Done. Please check.

Regards

#181028 Copied

luxecreative

Participant

January 3, 2018 at 17:27

Great thank you so much!

#181124 Copied

Rose Tyler

Support staff

January 4, 2018 at 08:31

You’re welcome!
Have a nice day.

Regards

#181145 Copied

luxecreative

Participant

March 14, 2018 at 19:44

Hello this is happening again… I cannot successfully add the license theme code for 2 of my websites after I update them. It doesn’t allow me to do an auto-update for the theme, I have to manually update the theme every time. Please help thank you.

#188223 Copied Theme version: 3.7

Rose Tyler

Support staff

March 15, 2018 at 09:55

Hello,

Could you please provide wp-admin and FTP access in Private Content for both sites?

Regards

#188262 Copied
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