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API request call error. Response code – 500

This topic has 5 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Jamal

Participant

August 13, 2023 at 08:32

Hi hope you are well, I am getting this error API request call error. Response code – 500″ when trying to register the theme, please advise

also Just wanted to find out this is a domain we using for staging and we will copy the site once completed over to the domain of the online store where it is currently running will I be able to move the purchase code to the other domain? it can deactivate on the development side after if need be thats not a problem

#364388 Copied Theme version: 9.1.13 WooCommerce version: 6.3

4 Answers

Rose Tyler

Support staff

August 13, 2023 at 08:49

Hello, Jamal,

Thank you for contacting us and for using XStore.

1/ Please provide temporary wp-admin access.

2/ https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Please contact administrator
for this information.

#364395 Copied

matejh

Participant

August 13, 2023 at 08:53

I have same problem, please, can you check that?

Please contact administrator
for this information.

#364396 Copied

Rose Tyler

Support staff

August 13, 2023 at 09:41

Hello,

Thank you for getting in touch with us.

Our developers are working on “API request call error. Response code – 500” problem on our server side. We will let you know once it will be fixed.

Kind Regards,
8theme team

#364398 Copied

Rose Tyler

Support staff

August 13, 2023 at 10:20

Hello,

We’ve fixed the problem. Please try to activate the theme now.

Kind Regards,
8theme team

#364401 Copied
Tagged: api error, api request call, best selling, response code 500, troubleshooting api, woocommerce error fix, woocommerce themes
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