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Appearance -> Customizer does not load with XStore

This topic has 10 replies, 3 voices, and was last updated 7 months ago ago by Rose Tyler

sandor.huszar

Participant

March 10, 2024 at 16:24

Hi,

I created recently a website with your plugin, but it looks the Customizer does not load.

I already checked:
– server requirements of the theme
– plugins (deleted most of them, only Xcore, WPBakery, WPForms Lite remained)
– deleted other Themes
– tried with Chrome and Mozilla
– deleted cache

If I activate other Themes, then the customizer works properly. Thus, I think the problem should be with the XStore theme.

Can you help me to solve it?

Please, contact administrator
for this information.

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support staff only.

#386244 Copied Theme version: 9.2.6

9 Answers

Rose Tyler

Support staff

March 10, 2024 at 17:10

Hello,

Thank you for reaching out to us and for choosing our XStore theme for your website.

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#386249 Copied

sandor.huszar

Participant

March 10, 2024 at 18:09

Hi Rose,

please find access details in private content area.

Regards,
Sandor

Please contact administrator
for this information.

#386257 Copied

Rose Tyler

Support staff

March 10, 2024 at 19:29

Hello,

We appreciate your prompt response.

We kindly request that you arrange for the downgrade of the PHP version to either 8.0 or 8.1. Your hosting service provider should be able to assist you with this process.

Best Regards,
8Theme’s Team

#386266 Copied

sandor.huszar

Participant

March 10, 2024 at 21:40

Hi Rose,

I changed the php settings but no changes. The customizer still not working 🙁

Files is visible for topic creator and
support staff only.

#386271 Copied

Luca Rossi

Support staff

March 11, 2024 at 13:54

Dear Mr. Huszár,

We hope this message finds you well.

We have identified a couple of technical issues that require attention. Upon review, it appears that the Imagick module for PHP is not currently installed on the server. You can view the relevant screenshot here for reference: https://prnt.sc/Uin_U4625LcP.

Additionally, our examination of the console log has revealed errors pertaining to Google Fonts, which suggests there may be an issue with their accessibility.

We kindly request that you reach out to your hosting provider to address the following matters:

1. Installation of the missing Imagick module for PHP.
2. Confirmation that the hosting service does not block any IP addresses associated with Google Fonts.

Your prompt attention to these issues would be greatly appreciated to ensure the smooth functioning of our services.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

#386385 Copied

sandor.huszar

Participant

April 4, 2024 at 21:44

Hi Luca,

thanks for the previous help, but the theme is still not working with the customizer. The hosting service provider installed the Imagick module and the site does not refer to Google fonts. I checked the source of the site: view-source:https://www.peterkazi.com/

At the same hosting service provider we successfully installed this theme that works properly (https://www.smartqm.eu/). I already checked all PhP configuration on both sites and all of the are the same.

Only at the peterkazi.com this theme does not load the customizer.

Please help me how to solve this situation!

#390116 Copied

Luca Rossi

Support staff

April 5, 2024 at 11:36

Hi @sandor.huszar,

We’re tried to install a child theme and customizer is working correctly now.

Can you please check now?

https://prnt.sc/ptwDd_qVfYjC

Best Regards,
The 8Theme Team

#390224 Copied

sandor.huszar

Participant

April 22, 2024 at 14:04

Hi,

I tried, but it is still not working. I tried different router, different browser, separate internet service. I also changed themes, but the problem exists only in case of 8theme’s themes (child and parent theme). If I change to another theme (like Twenty-Twenty-Four), the customizer works perfectly.

#392527 Copied

Rose Tyler

Support staff

April 23, 2024 at 06:52

Hi @sandor.huszar,

We hope this message finds you well. I am writing to inform you that several members of our team have accessed the Theme Options on your website from various devices and have not encountered any issues. It appears that the problem you reported has been resolved.

Please clear your browser’s cache or try using a different browser to perform another test. If the issue persists, we kindly ask you to record a video of the problem and send it to us for further investigation.

Best Regards,
The 8Theme Team

#392605 Copied
Tagged: customizer not loading, fix xstore appearance, load problem with xstore, troubleshoot woocommerce xstore, woocommerce wordpress templates, woocommerce xstore solution, xstore customizer issues
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