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Apple passwords app triggering on safari in every single category page

This topic has 12 replies, 3 voices, and was last updated 5 months ago ago by Luca Rossi

Alpha111

Participant

October 21, 2024 at 19:32

The app keeps triggering every time l navigate to a category page on my website. This happens across all category pages and disrupts the browsing experience, as the Passwords app prompts as if there’s a login field or saved credentials to be used, even though there isn’t one present on those pages.
Could you please look into this issue and advise on how to prevent the app from mistakenly triggering on these category pages?

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#419811 Copied Theme version: 9.4.2

11 Answers

Jack Richardson

Support staff

October 22, 2024 at 10:32

Dear @Alpha111,

We hope this message finds you well.

Could you kindly provide us with the correct FTP access so that we can investigate the issue in more detail?

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

#419915 Copied

Alpha111

Participant

October 22, 2024 at 12:30

sure

Please contact administrator
for this information.

#419953 Copied

Jack Richardson

Support staff

October 22, 2024 at 15:41

Dear @Alpha111,

We hope this message finds you well.

We would like to inform you that the issue you encountered was due to an empty file containing your login details (as shown in the screenshot: https://prnt.sc/h1Ln70ACHnni). As a result, the necessary filters and hooks were not applied to the login form content.

We have now uploaded the correct file, and everything should be functioning properly. Kindly check the login form from your mobile devices to ensure everything is working as expected.

If you encounter any further issues, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

#420005 Copied

Alpha111

Participant

October 22, 2024 at 15:57

Its still showing for a split second

#420008 Copied

Jack Richardson

Support staff

October 23, 2024 at 08:38

Dear @Alpha111,

We hope this message finds you well.

Could you kindly test whether the issue you encountered is present on any of our demo versions? Additionally, we would appreciate it if you could confirm whether you cleared your browser cache before conducting the test on your web-site. At this time, we are unable to replicate the issue on our end.

We look forward to your response and appreciate your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#420086 Copied

Alpha111

Participant

October 23, 2024 at 11:11

Yes i deleted all the cache the issue is only present on my website and only when using safari

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Jack Richardson

Support staff

October 25, 2024 at 08:05

Dear @Alpha111,

We hope this message finds you well.

We have thoroughly tested the issue you reported on our own devices but were unable to replicate the problem on our end. For your reference, we have attached videos in the private area for you to review.

Additionally, we kindly suggest testing the issue on other devices to see if the problem persists.

Should you need further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Please contact administrator
for this information.

#420414 Copied

Alpha111

Participant

October 25, 2024 at 12:30

It only happens to me because i have the password saved on the app i deleted the password and it stopped but when i added back the password it triggered again

#420480 Copied

Jack Richardson

Support staff

October 25, 2024 at 15:59

Dear @Alpha111,

We hope this message finds you well.

Could you kindly confirm if the issue has been resolved after deleting the data from your browser, or would you still like us to review the situation and explore additional solutions?

Please feel free to let us know how we can assist you further.

Best regards,
Jack Richardson
8Theme Team

#420515 Copied

Alpha111

Participant

October 25, 2024 at 16:51

No it didnt resolve the issue what i meant is that when i have the pass saved on the app it triggers

#420521 Copied

Luca Rossi

Support staff

October 28, 2024 at 16:40

Hi @Alpha111,

Since this happens on the Safari only. Can you please try turning off the Autofill: https://support.apple.com/en-vn/guide/iphone/iphccfb450b7/ios#:~:text=device%20with%20others.-,Turn%20off%20AutoFill%20for%20your%20contact%20or%20credit%20card%20information,off%20AutoFill%20Passwords%20and%20Passkeys.?

Let us know how it goes!

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