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Apple pay button not showing on checkout but yes on cart pages

This topic has 18 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Inesita

Inesita

Participant

March 4, 2023 at 22:56

Hi,
I configured apple pay with woocommerce and the apple pay button appears on the cart page but not on the checkout one. I visited the troubleshooting page from Woocommerce and verified every single step with no success.
https://woocommerce.com/document/woocommerce-payments/payment-methods/apple-pay/
There is in the end a section that says, that if the problem appears only in specific locations it might be a problem of my theme. Can you help?

“Apple Pay button does not appear at a specific location
If the Apple Pay button is missing from only some locations, but not others (say, it appears on the Checkout page but not on the product page), this can happen for a number of different reasons:

The product may not be compatible with express checkouts.
Your theme may not support the necessary WooCommerce hooks, which are needed for Apple Pay to show up.”

Please be aware that in order to see the button, you must visit the site with a device that has ApplePay installed and configured as a valid payment option.

Thanks,
Inés

#348888 Copied Theme version: 9.0.3 WooCommerce version: 7.4.0

17 Answers

Rose Tyler

Support staff

March 5, 2023 at 10:17

Hello, Inesita,

Please check how it works when the default WooCommerce theme – Storefront is activated.
Let us know the result.

Kind Regards,
8theme team

#348909 Copied

Inesita

Participant

March 6, 2023 at 09:22

Should i activate the maintenance mode before? If I change the theme back and forth from Storefront to xstore there won’t be any changes to the web because of doing so?
Just making sure before going ahead…
Inés

#348993 Copied

Rose Tyler

Support staff

March 6, 2023 at 13:08

Hello, Inesita,

If your website is live and you do not have a test installation (staging site – full copy of live site), you can activate the maintenance mode while performing this test.

Only widgets may change positions after switching themes. To avoid this, please open the Appearance > Widgets tab before switching themes, so that you can move the widgets to the correct area after switching back.

Kind Regards,
8theme team

#349039 Copied

Inesita

Participant

March 6, 2023 at 21:04

Hi Rose!
thanks, I setup a staging site and checked with the Storefront theme. The apple pay button shows both on the cart and checkout. Can you have a look why it does not show up in XStore checkout?
Thanks,
Inés
https://postimg.cc/gallery/BHCxVRH

#349107 Copied

Rose Tyler

Support staff

March 7, 2023 at 08:33

Hello, Inesita,

Thank you for the reply.

Please provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

We look forward to your reply.

Kind Regards,
8theme team

#349146 Copied

Inesita

Participant

March 7, 2023 at 12:56

Here they are!

Please contact administrator
for this information.

#349185 Copied

Rose Tyler

Support staff

March 7, 2023 at 13:34

Hello, Inesita,

Thank you for your response.

We are able to access the wp-admin, however, we are unable to connect via FTP – https://prnt.sc/wNC3dkcr-miH
Please check it and provide us with the correct FTP access.

Kind Regards,
8theme team

#349194 Copied

Inesita

Participant

March 7, 2023 at 17:13

Please try with these data and the pw provided before

Please contact administrator
for this information.

#349245 Copied

Rose Tyler

Support staff

March 8, 2023 at 09:36

Hello, Inesita,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#349298 Copied

Inesita

Participant

March 8, 2023 at 12:14

Private content

Please contact administrator
for this information.

#349327 Copied

Rose Tyler

Support staff

March 8, 2023 at 13:17

Hello, Inesita,

Unblock it for Ukraine, please.

Kind Regards,
8theme team

#349335 Copied

Inesita

Participant

March 8, 2023 at 15:44

Ok, I allowed Ukraine!

#349371 Copied

Rose Tyler

Support staff

March 8, 2023 at 15:59

Hello, Inesita,

Thank you for the reply.

We can’t connect still – https://prnt.sc/T_PuMZ9klyFw
Please try to connect to FTP using FileZilla by yourself. Then provide one more time correct credentials:
FTP Host:
FTP Username:
FTP Password:
FTP Port:

Kind Regards,
8theme team

#349378 Copied

Inesita

Participant

March 9, 2023 at 13:22

Hi Rose!
I think it should work now!
Let me know,
Inés

#349458 Copied

Rose Tyler

Support staff

March 9, 2023 at 13:49

Hello, Inesita,

Thank you!
We will have another specialist review your inquiry in greater detail and will be in touch with you shortly. We kindly ask for your patience and request that you do not alter any access settings.

Kind Regards,
8theme team

#349464 Copied

Rose Tyler

Support staff

March 9, 2023 at 18:31

Hello, Inesita,

We have checked the Cart and Checkout page and can now see the buttons in the screenshots provided (https://prnt.sc/StyysDOkHPJF and https://prnt.sc/kb1u_7ExYtYP).
Have the issues been resolved? If not, please provide a more detailed description of the problem so that we can assist you further.

Kind Regards,
8theme team

#349496 Copied

Inesita

Participant

March 9, 2023 at 19:00

I can see them now. Thank you!

#349499 Copied
Tagged: apple pay, cart pages, checkout, e-commerce, payment option, woocommerce, wordpress
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Apple pay button not showing on checkout but yes on cart pages

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