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Apple Pay not see on checkout page, please help

This topic has 6 replies, 2 voices, and was last updated 2 months ago ago by Luca Rossi

Nestarcyon

Participant

September 14, 2024 at 21:17

Hi.
I import the Xstore gaming dark template, and setup my website with Stripe pay.

The problem is. In the product page i see apple pay, in the cart i see apple pay after 5 second ( i dont know why too much delay )

In checkout i dont see apple pay.

If you can give me instructions what to do then i think i can because i do websites around 10 year.

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support staff only.

#414386 Copied Theme version: 9.4.1

5 Answers

Luca Rossi

Support staff

September 16, 2024 at 04:54

Hi @Nestarcyon,

1. We advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

2. If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

3. After that, provide temporary wp-admin and FTP access. We will check what can be done to help you.

– To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

– For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team.

#414455 Copied

Nestarcyon

Participant

October 14, 2024 at 17:11

Hey, On product page and before checkout page i see the apple / google pay option.

My problem is i cannot see the apple pay / google pay on mini cart, and on checkout page. In woopayments these options are turned on so i think its theme problem. ( attached pictures what i mean )

If you start work please turn on Under Construction (Fejlesztés alatt) plugin, because some people maybe online and buying from the site.

Thanks for your help!

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#418650 Copied

Luca Rossi

Support staff

October 15, 2024 at 15:03

Dear @Nestarcyon,

We are pleased to inform you that we have successfully enabled the display of Google/Apple Pay on your checkout page. You can view it here: [Screenshot](https://prnt.sc/xVx1T5VGuKPZ).

Could you kindly review it at your convenience?

Thank you for your attention, and please feel free to reach out if you have any further questions.

Best regards,
8Theme Team

#418774 Copied

Nestarcyon

Participant

October 15, 2024 at 19:15

Thank you @Luca Rossi

In the checkout page isnt possible to put the apple pay / google pay under button what i sent?
https://userimg.8theme.com/storage/2024/10/14/34995-support2.jpg

And not possible to put in mini cart?
https://userimg.8theme.com/storage/2024/10/14/34995-Support1.jpg

If not, then its okay too! Thanks for your assistance!

#418811 Copied

Luca Rossi

Support staff

October 16, 2024 at 05:36

Dear @Nestarcyon,

We hope this message finds you well.

We would like to inform you that the Apple/Google Pay buttons are currently designed to appear only on the Products, Cart, and Checkout pages. Unfortunately, it is not possible to add these buttons to the Mini Cart Off Canvas at this time.

Additionally, the checkout form is integrated with a specific element, which prevents us from inserting the shortcode within it.

We understand this may not be ideal, and we appreciate your understanding. Please rest assured that we have forwarded this issue to our development team, and they will work on addressing it in future updates.

Thank you for your continued support and patience.

Best regards,
8Theme Team

#418842 Copied
Tagged: apple pay, checkout page, ecommerce solutions, payment issues, technical support, woocommerce, wordpress templates
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