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Application error when trying to connect instagram

This topic has 8 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Stelio

Stelio

Participant

March 15, 2023 at 22:32

When I try to generate the token to connect the instagram account in the XStore Facebook is saying that the application is inactive …

Could you help me in this matter, please?

https://prnt.sc/pgRCjS_pmimU

#350155 Copied Theme version: 9.0.5 WooCommerce version: 7.4.1

7 Answers

Rose Tyler

Support staff

March 16, 2023 at 11:29

Hello, Stelio,

Thank you for the report.

Our development team is currently working on this issue, which is related to the new Facebook regulations. We will do our utmost to resolve it as soon as possible, but it may take a few days.

We apologize for any inconvenience this may have caused. We kindly ask for your patience.

Kind Regards,
8theme team

#350217 Copied

Stelio

Participant

March 22, 2023 at 20:36

Hello!

Do you have any plans for this integration with Instagram to work again, please?

#350898 Copied

Rose Tyler

Support staff

March 24, 2023 at 08:09

Hello, Stelio,

We are pleased to inform you that the problem has been resolved. Please test the Instagram API now.

Kind Regards,
8theme team

#351086 Copied

Stelio

Participant

March 24, 2023 at 13:32

I made the connection but it didn’t work…

https://prnt.sc/Znzoi18Ks8Gv

https://prnt.sc/JHUa9cAqGbgQ

https://prnt.sc/E3dhr-_x2ZpU

https://prnt.sc/eSFa8qn4apNI

#351116 Copied

Stelio

Participant

March 24, 2023 at 15:10

I was able to make the connection with the personal instagram option. Thanks.

Could you help me with this other question, please:

Is there any configuration where I can decrease the distance between the Widgets, as shown in this image?:

https://prnt.sc/d6sGe6J9-kr4

#351123 Copied
Rose Tyler

Support staff

March 24, 2023 at 16:23
Hello, Stelio,

Add the next code in Theme Options > Theme custom CSS > Desktop:
```
.sidebar-widget {
    margin-bottom: 30px;
}
```
Kind Regards,
8theme team
#351138 Copied
Stelio

Participant

March 24, 2023 at 17:15

Thanks!!

#351142 Copied
Tagged: application, connect, error, instagram, troubleshooting, woocommerce, wordpress
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Application error when trying to connect instagram

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