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Applied emails to waitlist request and product in stock are not working.

This topic has 4 replies, 3 voices, and was last updated 6 days, 4 hours ago ago by Jack Richardson

TheOne

Participant

December 13, 2024 at 13:40

Hello,

I’ve inputed emails for Waitlist request and Waitlist “Product in stock”. If i apply myself to the waitlist for any of the products that are out of stock i still get the old email? The funny thing is when i go to the email builder and press send test i get the correct ones.

Can you take a look,

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3 Answers

Rose Tyler

Support staff

December 13, 2024 at 14:13

Hello, TheOne,

Thank you for reaching out to us.

To assist you more effectively with your request, we kindly ask that you provide some screenshots for better clarity and understanding.

We appreciate your cooperation and look forward to your response.

Best regards,
The 8Theme Team

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TheOne

Participant

December 13, 2024 at 16:05

In attachment.

“b” picture is the emails i get, “lista” is the image the email should look like (how it’s made in email builder).

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Jack Richardson

Support staff

December 16, 2024 at 15:27

Dear @TheOne,

We hope this message finds you well.

Based on the screenshots provided, it appears that your email templates were created in the Slovenian language. However, the emails received are in English. This discrepancy suggests that translated templates for different languages may not have been created within your email templates.

To enable translations, we recommend activating the relevant option in the WPML settings. You can find a visual guide for this step here: https://prnt.sc/L0QezUK6wan6. Once activated, please ensure that the content of your email templates is configured according to the language settings of your site.

For further guidance, you may refer to the documentation for our Email Builder at the following link: https://www.8theme.com/documentation/xstore/theme-translation/email-builder-translation/.

Should you have any questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

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