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Around the woo pages it is common to find these lines

This topic has 2 replies, 2 voices, and was last updated 1 days, 11 hours ago ago by Tony Rodriguez

Wenen

Participant

February 18, 2025 at 20:34

Hello

Pic 2…How do I get rid of these lines?

Thank you

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1 Answer

Tony Rodriguez

Support staff

February 19, 2025 at 05:33

Hello, @Wenen,

1/ We are unable to access your website backend. Please see the image for reference in the private content area.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme Team

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