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Arrow slider product - by Franktwist - on WordPress WooCommerce support

This topic has 9 replies, 4 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

Franktwist

Participant

March 29, 2021 at 13:10

the arrows for navigating the slide of the “best seller / men product” in the home do not work, but only the dots below (pagination type).

how can i solve?

#281628 Copied Theme version: .7.2.6

8 Answers

Rose Tyler

Support staff

March 29, 2021 at 14:11

Hello,

Thanks for using XStore.
Provide URL and temporary wp-admin access, so we can take a closer look.

Regards

#281640 Copied

Franktwist

Participant

March 29, 2021 at 14:56

access data entered

it only works the first time then when you scroll and go back up it no longer recognizes the arrow keys

Please contact administrator
for this information.

#281649 Copied

Franktwist

Participant

March 29, 2021 at 17:01

news?

#281668 Copied

Robert Hall

Support staff

March 29, 2021 at 19:43

Hello

We have check your website URL thoroughly with many up and down scroll but we do not see any issue with slider. Can you please check your website after clear your browser cache.

Note: Your website server response time is too slow Please contact with our hosting provider about this issue.

Robert Hall.
Customer Support.

#281688 Copied

Franktwist

Participant

April 6, 2021 at 19:22

how and where can i contact your provider?

#282876 Copied

Olga Barlow

Support staff

April 7, 2021 at 14:30

Hello,

It was a misprint. Our support meant your hosting provider. Y is missing.
And arrow are ok as I can see https://gyazo.com/ecb1896c9bad844bd510d9caa2f24d4a

Regards

#283048 Copied

Franktwist

Participant

April 7, 2021 at 14:43

ok thanks, what can I report to my provider (SiteGround), only that it is slow or something more specific?

#283051 Copied

Olga Barlow

Support staff

April 7, 2021 at 17:59

Hello,

No, just ask them to check the server response time and improve it if they could.
I tested your site today and did not face issue with the response time. So, maybe that was just a temporary problem.

Regards

#283106 Copied
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