Article pictures in the amp plug-in are deformed

Hello, @duokong,

Thank you so much for purchasing our theme and contacting our support center.

We are currently experiencing difficulty accessing your website. It appears that there is a restriction in place, which is preventing us from viewing the site. For your reference, here is a screenshot of the error message we are encountering: https://imgur.com/eezxvB2

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Hello, @duokong,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @duokong,

Thank you for your response.

1/ We are writing to express our gratitude for providing us with the wp-admin access to your website. Upon review, we have observed that you are currently utilizing the most recent version of the XStore core plugin. However, it has come to our attention that the XStore theme itself has not been updated to match.

For seamless functionality and to prevent any potential issues, it is imperative that both the theme and the core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, 9.2.9, to ensure optimal performance of your site.

You can find detailed instructions for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

2/ Do you mean these images https://imgur.com/BqlyNhl & https://imgur.com/bkP4ykl deformed?

If yes, then please let us know what exactly you want or your desired goal so that we will check it for you and help you.

3/ We kindly request that you investigate a concern regarding the deactivation of the XStore AMP plugin on your website. Specifically, we are interested in understanding how images are displayed on mobile devices without the AMP functionality.

Once you have reviewed this, we would greatly appreciate it if you could inform us of your findings.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @duokong,

We hope this message finds you well.

We are pleased to inform you that we have successfully implemented custom CSS on the AMP Store. As a result, we believe the appearance of the images has been significantly improved.

For your reference, please find the screenshot of the updated images at the following link: https://prnt.sc/PhbD49jutbNC

We kindly request that you take a moment to review the changes at your earliest convenience and provide us with your feedback.

Thank you for your attention to this matter. We look forward to hearing from you soon.

Warm regards,
The 8Theme Team

Dear duokong,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team