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ASAP assistance – Email builder is not sending emails at all

This topic has 6 replies, 3 voices, and was last updated 2 weeks ago ago by Rose Tyler

scrumgum

Participant

September 6, 2024 at 10:56

Hello
My website did his first order and I noticed that no email was sent to the client and I did not got any,.
So I placed real order myself, and no email triggered.
Please assist.
The email builder is enabled.
And if I test any of the email templates than I can see that the email is sent as required, But on real life it fail

Please, contact administrator
for this information.

#413275 Copied Theme version: 9.4.1

5 Answers

Rose Tyler

Support staff

September 6, 2024 at 12:20

Hello, scrumgum,

Thank you for reaching out to us with your concern.

Please check how emails work when our email builder is disabled (XStore > Email Builder).

Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

If the issue continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#413294 Copied

scrumgum

Participant

September 6, 2024 at 12:31

No
This is theme related as i other services trigger the required emails such as payment solution

#413297 Copied

Jack Richardson

Support staff

September 6, 2024 at 12:48

Dear @scrumgum,

I hope this message finds you well. Could you please check the current status of the issue you reported? If it persists, we kindly ask you to verify whether the problem is specifically related to our XStore theme. To do this, please switch to the default Storefront theme temporarily. We have noted that although many of our clients have reported conducting similar tests with the default theme, the verifications have not always been thorough.

Once you have switched to the Storefront theme, could you please conduct the necessary tests and provide us with screenshots of the successful email notifications you receive? This will help us ensure that the tests were performed correctly and determine if the issue is indeed isolated to our XStore theme.

Thank you for your cooperation and understanding.

Kind regards,
Jack Richardson
8Theme’s Team

#413307 Copied

scrumgum

Participant

September 6, 2024 at 13:16

Did you try to solve this at all?
This is urgent

#413330 Copied

Rose Tyler

Support staff

September 6, 2024 at 15:06

Dear @scrumgum,

Please read your messages one more time, it seems you missed our help. We hope for your cooperation.

Private Content

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#413350 Copied
Tagged: asap assistance, email builder issues, email sending problem, email troubleshooting, tech support, woocommerce templates, wordpress woocommerce
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