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“ask expert” button merging to another section when 2 images per product

This topic has 5 replies, 3 voices, and was last updated 4 months, 3 weeks ago ago by Andrew Mitchell

Eyagos

Participant

May 23, 2024 at 13:04

I have an odd issue. For products that have 1 or 3 pictures it works well, but those products that have two images they have all “ask expert” overlap with side section information. How to solve this?

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#396389 Copied Theme version: 9.3.10

4 Answers

Tony Rodriguez

Support staff

May 23, 2024 at 13:34

Hello, @Eyagos,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

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#396395 Copied

Eyagos

Participant

May 23, 2024 at 15:26

You can now check the issue. Thank you

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#396417 Copied

Tony Rodriguez

Support staff

May 24, 2024 at 05:35

Hello, @Eyagos,

Thank you for providing the wp-admin login details.

We are pleased to inform you that the issue has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

For your reference, we have attached an image that outlines the adjustments made.

Best regards,
8Theme’s Team

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#396443 Copied

Andrew Mitchell

Support staff

May 24, 2024 at 10:46

Dear Eyagos,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#396481 Copied
Tagged: ask expert button, best selling, product images, section merging, top ecommerce themes, woocommerce themes
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“ask expert” button merging to another section when 2 images per product

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