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Assistance Needed with Slide Templates - by abder

This topic has 2 replies, 2 voices, and was last updated 2 days, 12 hours ago ago by Tony Rodriguez

abder

Participant

December 30, 2024 at 22:31

Hello,

I’m having trouble using the slide templates you offer. I’ve attached a video to show the issue I’m facing. Thank you in advance for your help!

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1 Answer

Tony Rodriguez

Support staff

December 31, 2024 at 06:23

Hello, @abder,

Thank you for contacting us and for using XStore.

We have checked your website and found that the server responded with a status of 500 ().

1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

It is independent of our theme. Please contact your service provider and ask them to fix it.

Additionally, please read Elementor documentation here: https://elementor.com/help/500-error/

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

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