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Assistance Needed with Slider Cropping Issues on xstore slider

This topic has 8 replies, 2 voices, and was last updated 3 weeks, 3 days ago ago by Jack Richardson

shounak_65753

Participant

September 23, 2024 at 13:31

Hi XStore Support Team,

I hope this message finds you well. I’m currently experiencing some issues with the slider I’ve created using xsore slider feature in the XStore theme. Below are the details of my setup:

Desktop Settings:
Container Settings:

Content Width: Full Width
Width: 100%
Min Height: 500px
Direction: Column (Vertical)
Justify Content: Center
Align Items: Center
Slider Section:

Height: 686px
Mobile Settings:
Container Settings:

Width: 500px
Min Height: Min Height
Direction: Column (Vertical)
Justify Content: Center
Align Items: Center
Slider Section:

Height: 19vh
Banner Dimensions:
Banner Size: 1920 x 820 px
Issues Faced:
Desktop View: The banner appears to be cropped significantly, and I’m unable to see the full image.
Mobile View: The slider section also appears cropped and looks very small.
Could you please provide guidance on the proper settings and dimensions to avoid cropping issues on both desktop and mobile views? Any specific recommendations regarding the slider settings and container dimensions would be greatly appreciated.

please fix this if possible i am facing these problem for last 3 days
i have provide you the credentials
please help!

Please, contact administrator
for this information.

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#415544 Copied Theme version: 9.4.1

7 Answers

shounak_65753

Participant

September 23, 2024 at 13:32

desktop problem image

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#415545 Copied

shounak_65753

Participant

September 23, 2024 at 13:32

mobile problem image

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#415546 Copied

Jack Richardson

Support staff

September 23, 2024 at 14:45

Dear @shounak_65753,

I hope this message finds you well.

We have reviewed your website and noticed that there are currently no sliders created as per the link provided: https://prnt.sc/iATUnBnYEujX. Additionally, the screenshots you have sent do not correspond to the design of the website to which you have granted us access.

Could you please confirm that the website address and access credentials provided are correct? Ensuring this would greatly assist us in addressing your needs effectively.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme’s Team

#415558 Copied

shounak_65753

Participant

September 23, 2024 at 19:37

i have used this xstire slides feature
and the credentials are correct
on desktop view
its looking perfect
on a mobile view its looking very small
i have given the correct dimension
please help me out to fix
that i want to increase the height of that sliders
you can see its looking very small on the mobile view website

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support staff only.

#415573 Copied

shounak_65753

Participant

September 23, 2024 at 20:06

and you can see if i check on the mobile the banner image is getting cropped(i have checked on multiple mobile)on differant differant mobile it is getting cropped please help me

Please contact administrator
for this information.

#415577 Copied

shounak_65753

Participant

September 24, 2024 at 06:53

on a laptop view the slider looking perfect but if i view on the monitor its getting ceopped please help meplease resolve the issue!

#415602 Copied

Jack Richardson

Support staff

September 24, 2024 at 06:57

Hello @shounak_65753
Please, provide us the correct wp-admin access to your web-site, so we could check the setting of your sliders.
Kind regards, Jack Richardson

#415604 Copied
Tagged: slider cropping issues, woocommerce theme help, wordpress slider troubleshooting, wordpress woocommerce themes, xstore cropping solutions, xstore slider assistance
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