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Assistance Needed: XStore Child Theme Changes Not Reflecting

This topic has 5 replies, 3 voices, and was last updated 2 months ago ago by Rose Tyler

NS FASHION HOUSE

Participant

January 27, 2025 at 13:33

Dear XStore Support Team,

I’m experiencing an issue where changes made in my XStore child theme are not overriding or reflecting on the parent theme.

Details:
Parent Theme: XStore (latest version)
Child Theme Setup: Proper style.css and functions.php files are configured as per WordPress standards.
Issue: Template file changes (e.g., header.php) and CSS modifications in the child theme do not apply.
Troubleshooting: Cleared caches, verified file structure, enabled debugging, and reviewed documentation without success.
Could you please confirm if there are restrictions or specific configurations required to ensure child theme changes are applied?

Thank you for your assistance.

#432408 Copied Theme version: 9.4.7

4 Answers

Andrew Mitchell

Support staff

January 27, 2025 at 15:18

Hello, NS FASHION HOUSE

Please note that any modifications made to the header.php file of the child theme may not take effect if your header is built using the Header Builder. If you prefer not to use the Header Builder, you will need to navigate to XStore Builders -> Header Builder and either delete the created headers or adjust their display settings accordingly.

For more details, please refer to the attached files.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#432427 Copied

NS FASHION HOUSE

Participant

January 31, 2025 at 11:36

I need proper live support !

#432912 Copied

NS FASHION HOUSE

Participant

January 31, 2025 at 12:08

Here is my wordpress screenshot

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support staff only.

#432917 Copied

Rose Tyler

Support staff

January 31, 2025 at 15:30

Dear NS FASHION HOUSE,

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

Afterward, please disable the Cache plugin, CDN, and the server cache, clear your browser cache, and check again.

Here is what we see on your site – https://gyazo.com/ff65ef47d82b91f1112409b00820480d

If this doesn’t help, please provide us with temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#432957 Copied
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