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Assistance Required for Changing Sidebar Categories

This topic has 3 replies, 3 voices, and was last updated 5 months, 2 weeks ago ago by Andrew Mitchell

ahmed

Participant

July 3, 2024 at 01:42

Hello XStore Support Team,

I hope this message finds you well.

I am reaching out for assistance with changing the categories displayed in the sidebar of my WordPress site using the XStore theme. Currently, only the old categories are visible, and I would like to know how to update them to show the new categories I have created.

To help illustrate the issue, I have attached an image showing the current sidebar with the old categories.

Could you please guide me through the process of making these changes, or assist with the adjustments if possible? If you need any additional information or details, please let me know.

Thank you in advance for your help.

Best regards,
Ahmed

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#402818 Copied Theme version: 9.3.14

2 Answers

Rose Tyler

Support staff

July 3, 2024 at 07:51

Hello Ahmed,

Thank you for reaching out to us.

We kindly request that you navigate to Dashboard > Products > Categories > Edit Categories to ensure that the new categories have been populated appropriately https://prnt.sc/b0oKigFHXVj0

It works fine on our test site – https://prnt.sc/tiO0eD-hH_Js

If this doesn’t help, provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#402852 Copied

Andrew Mitchell

Support staff

July 3, 2024 at 14:49

Dear ahmed,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#402932 Copied
Tagged: assistance required, best selling themes, sidebar category changes, theme support, woocommerce customization, woocommerce themes
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Assistance Required for Changing Sidebar Categories

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