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Assistance Required for Mobile View and Shop Page Formatting

This topic has 13 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Rose Tyler

Bagwani

Participant

June 28, 2024 at 12:23

Hello Team,

I hope this email finds you well.

I am experiencing an issue where the products displayed on the shop page are not visible on the mobile view, even though they are not hidden in the responsive options. Could you please look into this and fix it for me? I have attached a screenshot for your reference.

Additionally, there is a significant gap between the banner and the title on the shop page. I have tried to reduce the space, but it hasn’t worked. Could you please adjust the spacing accordingly?

Thank you for your assistance.

Best regards,
BAGWANI

#402203 Copied Theme version: 9.3.12

12 Answers

Rose Tyler

Support staff

June 28, 2024 at 14:59

Hello Bagwani,

Thank you for reaching out to us.

We do not see your images. It appears that there is an issue with our website, and our team is currently working to resolve it. In the meantime, could you please send us screenshots of the issue via a file-sharing service, such as WeTransfer (https://wetransfer.com)?
https://prnt.sc/dwSxlw3owxzz

Best Regards,
8Theme’s Team

#402248 Copied

Bagwani

Participant

June 28, 2024 at 15:44

You can see the screenshot. The products are not hidden from the mobile version but still they cant be visible. Also please take a look at the gap between the title page and the banner. Please check
Thank you

Files is visible for topic creator and
support staff only.

#402257 Copied

Rose Tyler

Support staff

June 29, 2024 at 05:18

Hello Bagwani,

Thank you for contacting us and for using XStore.

1/ https://prnt.sc/jPHrTzjflw8C

2/ https://prnt.sc/yrOBeF06WZWY

Best Regards,
8Theme’s Team

#402296 Copied

Bagwani

Participant

June 29, 2024 at 06:25

Ok, thanks for helping us team.

#402304 Copied

Rose Tyler

Support staff

June 29, 2024 at 06:27

Hello Bagwani,

You’re welcome!

Best Regards,
8Theme’s Team

#402305 Copied

Bagwani

Participant

June 29, 2024 at 09:22

Hii Team,

I have categorized my products separately. However, whenever I click on a specific category, instead of showing the oils in that category, it displays the normal grid. Could you please check why this is happening and provide a solution? Thank you.

Files is visible for topic creator and
support staff only.

#402322 Copied

Rose Tyler

Support staff

June 29, 2024 at 09:30

Hello Bagwani,

You need to replace the Product grid element with the Archive product in XStore Builders > Archive Builder via Elementor.

Best Regards,
8Theme’s Team

#402323 Copied

Bagwani

Participant

June 29, 2024 at 09:37

This doesn’t look good, which is why I wanted to change it. Please take a look yourself. When I am clicking on a category at the top, why are the same products showing below? It should display the products specific to that category. This is not user-friendly. The top categories were created so that when someone opens a particular category, only those products should appear. Showing the same products twice is not helpful.

Files is visible for topic creator and
support staff only.

#402324 Copied

Rose Tyler

Support staff

June 29, 2024 at 09:51

Hello Bagwani,

The product grid element just shows products, independently of the Categories element, this is how it works, not a bug.
You need to use the Archive product element, because it can be connected to the categories you inserted.

About “This doesn’t look good”, please check now – https://prnt.sc/BlQLXaQIdZfr

Best Regards,
8Theme’s Team

#402327 Copied

Bagwani

Participant

June 29, 2024 at 10:08

The current setup is acceptable. However, I am wondering why it is not possible for a specific category to be displayed when clicked, instead of showing all categories under oils. Could there be a solution to this? Please let me know.

Best regards,
Bagwani

#402331 Copied

Bagwani

Participant

June 29, 2024 at 10:10

You made some changes, and now my lower-listed products are showing up twice at the top. What did you do? Please fix this issue as soon as possible.

#402332 Copied

Rose Tyler

Support staff

June 29, 2024 at 11:20

Hello Bagwani,

“The current setup is acceptable. However, I am wondering why it is not possible for a specific category to be displayed when clicked, instead of showing all categories under oils. Could there be a solution to this? Please let me know.” – please provide some screenshots with further explanation. Currently, your request is a bit unclear, unfortunately.

“You made some changes, and now my lower-listed products are showing up twice at the top. What did you do? Please fix this issue as soon as possible.” – no, we did not.
Your current situation is caused by your own actions – https://prnt.sc/dF6wP0UNKyeg , to fix it, we deleted the Products grid as we asked you earlier.

Best Regards,
8Theme’s Team

#402343 Copied
Tagged: mobile view formatting, shop page formatting, woocommerce assistance, woocommerce expert help, woocommerce mobile support, wordpress shop page aid, wordpress templates help
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