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Assistance Required: Issue with Content Display on Shop and Product Pages

This topic has 3 replies, 3 voices, and was last updated 4 months ago ago by Andrew Mitchell

CasperTextil

Participant

August 19, 2024 at 02:12

Hi XStore,

I’m encountering an issue where, when I click on the “Shop” button or any product, I am directed to the correct page, but the content displayed is not what I expect. Instead, it shows the content that you can see in the attached screenshots.

Additional Information:
I had previously installed (WooCommerce PDF Invoice) plugin that comes with the XStore theme. After installing it, I received a warning from WordPress indicating that this plugin conflicts with WooCommerce. Upon seeing this warning, I uninstalled (WooCommerce PDF Invoice) plugin. This information might be helpful in identifying the root cause of the issue.

Here’s what I’ve tried so far:

Disabled all plugins
Cleared the cache
Browsed using incognito mode
Changed the permalink structure
Unfortunately, none of these steps have resolved the problem.

I’ve attached some screenshots for reference. Could you please assist me in resolving this issue?

Files is visible for topic creator and
support staff only.

#410652 Copied Theme version: 9.3.17

2 Answers

Tony Rodriguez

Support staff

August 19, 2024 at 07:56

Hello, @CasperTextil,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ To adjust your site visibility settings, please navigate to WooCommerce > Settings > Site Visibility > select Live and save settings.

Afterward, Please check again.

We hope this helps.

2/ We kindly request that you initiate a new topic for each distinct issue on our support forum. This practice helps in avoiding any confusion and ensures you receive prompt and efficient assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#410679 Copied

Andrew Mitchell

Support staff

August 19, 2024 at 22:55

Dear CasperTextil,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#410760 Copied
Tagged: content display issue, fix woocommerce issues, product page errors, shop page problems, woocommerce assistance required, wordpress shop page help, wordpress woocommerce templates
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Assistance Required: Issue with Content Display on Shop and Product Pages

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