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Assistance Required: White Labeling Not Fully Applied

This topic has 4 replies, 2 voices, and was last updated 1 months ago ago by Rose Tyler

RichPoetry

Participant

March 13, 2025 at 08:29

I have installed the White Labeling feature for XStore, but I noticed that some elements still display “XStore” instead of my brand name. For example, under the Products tab, I still see the “XStore Brands” option.

Could you please guide me on how to rename or hide this option so that my brand name is fully applied throughout the interface? Let me know if any additional steps are required.

Looking forward to your response.

Please, contact administrator
for this information.

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#437145 Copied Theme version: 9.4.8

3 Answers

Rose Tyler

Support staff

March 13, 2025 at 09:56

Hello, RichPoetry,

Thank you for contacting us and for using XStore.

To address the issue you are experiencing, we kindly recommend following these steps:

1. Navigate to XStore Patcher
2. Click on Refresh Patches
3. Select Apply All Patches

For further guidance, please refer to our documentation here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

#437153 Copied

RichPoetry

Participant

March 19, 2025 at 18:09

after changing svg logo under White Label Branding > Control Panel > Custom menu icon

the brand name is not visible

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

March 19, 2025 at 21:34

Hello, RichPoetry,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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