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Assistance with Website Builder Customization Not Reflecting Changes

This topic has 1 reply, 1 voice, and was last updated 10 minutes ago ago by carinachan2000

carinachan2000

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January 19, 2025 at 07:20

Hello team,

I’ve been trying to customize my store webpage using the website builder, but I’m encountering some issues. For example, I attempted to change the sidebar position from the default “off-canvas” setting to the “right side,” but the change doesn’t reflect on the live site even after I save and publish. Similarly, other adjustments, such as logo, header settings and product display options, don’t seem to take effect. I’ve ensured that I saved and published the changes and checked on different devices, but the issue persists. Could you let me know if there’s a delay in applying changes, or if there are specific steps/settings I might be missing? Any guidance would be greatly appreciated. Admin access account and password are attached to the private content area as well.

Thank you in advance for your help!

Best regards,
Carina

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