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Atribute filters are not showing in widget aread

This topic has 10 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

Pavlin Grutsov

Participant

May 4, 2023 at 13:10

Hello,
i`ve added some attribute filters to “Shop sidebar” but they seem not showing up. The only filter that works is “price filter” which is a separate widget itself.
Any idea how to fix that? Thanks

#355465 Copied Theme version: 9.0.5

9 Answers

Rose Tyler

Support staff

May 4, 2023 at 13:17

Hello, Pavlin Grutsov,

Thank you for contacting us and for using XStore.

Could you provide temporary wp-admin access?
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#355466 Copied

Pavlin Grutsov

Participant

May 4, 2023 at 13:52

Added needed credentials to private area. Thanks

Please contact administrator
for this information.

#355472 Copied

Rose Tyler

Support staff

May 4, 2023 at 14:26

Hello, Pavlin Grutsov,

Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
We need to find out if the situation is caused by XStore or by something else.

Kind Regards,
8theme team

#355483 Copied

Pavlin Grutsov

Participant

May 4, 2023 at 15:17

Tested on dev site. Widget is working with Storefront. Example URL in private area

Please contact administrator
for this information.

#355493 Copied

Rose Tyler

Support staff

May 4, 2023 at 15:48

Hello, Pavlin Grutsov,

Please provide us with temporary wp-admin and FTP access to the test site.

Kind Regards,
8theme team

#355501 Copied

Pavlin Grutsov

Participant

May 4, 2023 at 15:55

FTP credentials are in private area. wp-admin credentials are the same as live (previous replies above)

Please contact administrator
for this information.

#355503 Copied

Rose Tyler

Support staff

May 5, 2023 at 10:49

Hello, Pavlin Grutsov,

Thank you for your response.

By checking your real website (not staging) we found you have only 2 widgets added to the Shop sidebar → https://prnt.sc/RcxyriXMVpnX
Once we added filter by attributes widget → https://prnt.sc/ANbHmmEUczNd it shows on frontend → https://prnt.sc/LiMMrl-I0V60

We think the reason for not showing some widgets could be in case you add many widgets and each of them contains many options as this one → https://gyazo.com/b86db60dab3a00fd4a4419967af0c362

The loading time and amount of widgets (with its options) are depended on WordPress memory size and server response time. We would recommend you minimize options for widgets or contact your hosting provider to make the best parameters for your website to load fast and correctly.

Kind Regards,
8theme team

#355664 Copied

Pavlin Grutsov

Participant

May 5, 2023 at 10:57

Thanks. I`ve removed the widgets this morning as there was an issue with a menu (it was caused by “Ajax filter” option, but this would be another topic later on). Indeed now the filter widget works now.
Thanks!

#355668 Copied

Rose Tyler

Support staff

May 5, 2023 at 12:10

Hello, Pavlin Grutsov,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#355684 Copied
Tagged: attribute, filters, showing, themes, widget, woocommerce, wordpress
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