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Auto payment not working. - by daniellau78

This topic has 12 replies, 2 voices, and was last updated 6 years, 3 months ago ago by Olga Barlow

daniellau78

Participant

July 19, 2018 at 06:34

I used the built-in stripe payment gateway, and notice that the second payment is not renew automatically. Instead an email is send to the user for the payment. Is there a way to automate this process. Thanks!

#196945 Copied

11 Answers

Olga Barlow

Support staff

July 19, 2018 at 09:19

Hello,

As we know Stripe does not have subscriptions by default https://docs.woocommerce.com/document/stripe/ You need to use the additional plugin if you want to implement subscriptions. Our theme comes bundled with Subscriptio plugin. Do you use it to implement subscriptions or another plugin? Which one?

Regards

#196958 Copied

daniellau78

Participant

July 20, 2018 at 09:00

Hi,

I forgot to mention in the previous mail, I am using the Subscriptio Plugin. The first payment went thru but on the second one onwards, it is manual. ie: Instead of deducting the amount automatically, it will send an email to ask for payment manually. I read here that it is supposed to be automatic. https://support.rightpress.net/hc/en-us/articles/115000877003-Will-my-payment-gateway-work-with-Subscriptio-Manual-vs-Automatic-payments

Daniel

#197021 Copied

Olga Barlow

Support staff

July 20, 2018 at 16:35

Hello,

Yes, if you setup everything according to docs it should work https://support.rightpress.net/hc/en-us/articles/207959983-How-to-use-the-Subscription-built-in-payment-methods-

So, check the settings once more, please. If it still does not work provide temporary Dashboard and FTP access to your site.

Regards

#197055 Copied

daniellau78

Participant

July 25, 2018 at 02:27

Hi there,

I just checked everything is in order.
Yes, please help me logged in to take a look. Temporarily access rights credentials are stated in the Private content session.

PS: Please be extra careful when logging in as I spend quite a bit of effort in building up the portal. Thanks!

Please, contact administrator
for this information.

#197236 Copied

Olga Barlow

Support staff

July 25, 2018 at 09:29

Hello,

1) We have changed one product to check the payment process. Is your site live and we should change it back now or it can stay changed during next few days till we get the reply from plugin authors?
2) We found the fatal error on the products page and also reported plugin author about this.

We are waiting for the reply from author and inform you once get the solution.

Regards

#197248 Copied

Olga Barlow

Support staff

July 27, 2018 at 15:52

Hello,

1) We have created test order and don’t see the problem with autopayment. Before the autopayment, the new order is created according to settings http://prntscr.com/kbsk2y and then autopayment.
2) The error appeared because of the incomplete variable product. When we finished the creation of the variable product it disappeared.

Regards

#197386 Copied

daniellau78

Participant

July 30, 2018 at 12:49

1) We have created test order and don’t see the problem with autopayment. Before the autopayment, the new order is created according to settings http://prntscr.com/kbsk2y and then autopayment.

I saw the new order created 1 day before the payment due. I managed to achieve that myself too. The problem is I was given the impression that the auto payment will auto deduct from the same credit card without sending an email to the customer asking them to click ‘pay’. Check out the article here: https://support.rightpress.net/hc/en-us/articles/115000877003-Will-my-payment-gateway-work-with-Subscriptio-Manual-vs-Automatic-payments

2) The error appeared because of the incomplete variable product. When we finished the creation of the variable product it disappeared.

I am not too sure what do you mean by that? Cause I did not set up any variable product. Can you elaborate a little more about this. Thanks!

#197455 Copied Theme version: Xstore 4.28 WooCommerce version: 3.4.3

daniellau78

Participant

July 30, 2018 at 12:57

1) We have created test order and don’t see the problem with autopayment. Before the autopayment, the new order is created according to settings http://prntscr.com/kbsk2y and then autopayment.

I see there are 6 orders that have payment status as “Processing”. Does that means the payment process kicks in already but you are holding payment on your side? Or it means that it is waiting for the client to acknowledge before payment can proceed? It appears to be the latter right now as I received emails asking me to click the “Pay Now”.

Thanks!

#197456 Copied

Olga Barlow

Support staff

July 30, 2018 at 13:03

Hello,

1) The new order is created according to plugin settings. If you want to reduce the time – edit subscription settings. The author also confirmed that everything is fine with your payment http://prntscr.com/kcraax

2) This product was set as variable https://gadgetdoggo.com/product/one-dollar-product/ without variations. If this product should not be variable then change the product type in Dashboard.

Regards`

#197457 Copied

daniellau78

Participant

July 30, 2018 at 13:09

1) Alright, thanks for confirming that it is working.

2) Got the variable product setting. I must have forgotten to reset it after testing on the variable settings.

#197459 Copied

Olga Barlow

Support staff

July 30, 2018 at 13:42

I see. Ok.

Regards

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