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Automatic Update Setup – Purchase Code is not valid.

This topic has 10 replies, 3 voices, and was last updated 6 years, 1 months ago ago by Olga Barlow

cuberry

Participant

November 1, 2018 at 14:04

Hi, in backend I’m adding my purchase code, ut it shows that its not valid. Why and I want to have automatical update of the theme please, so it should work.
Thank you in advance
Br,
Cuberry

#202154 Copied

9 Answers

Rose Tyler

Support staff

November 1, 2018 at 14:08

Hello,

Please provide your purchase code so we can check.

Regards

#202156 Copied

cuberry

Participant

November 1, 2018 at 14:40

Added below, thanks

Please, contact administrator
for this information.

#202158 Copied

Rose Tyler

Support staff

November 1, 2018 at 14:47

I do not see any problems with your code.
Please provide a screenshot for better understanding the problem.
Also, read our documentation – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#202160 Copied

cuberry

Participant

November 1, 2018 at 15:35

Can you please explane the below:

Thanks

Please, contact administrator
for this information.

#202161 Copied

Rose Tyler

Support staff

November 1, 2018 at 15:50

Dear,

Purchase code of theme can’t be used to activate additional plugins. Please read https://www.8theme.com/faq/ (I have a message about plugins activation. Where can I get purchase code?)
Provide temporary wp-admin access so we can check the situation with Core plugin.

Regards

#202163 Copied

cuberry

Participant

November 1, 2018 at 16:16

The situation is that in one place it says theme is activated, in another – not and the same story with plugin

Thanks

Please, contact administrator
for this information.

#202165 Copied

Rose Tyler

Support staff

November 1, 2018 at 16:22

Please update xstore theme to latest version – 5.1.1 http://prntscr.com/ld669h

Regards

#202166 Copied

cuberry

Participant

November 1, 2018 at 17:24

Updated, thanks

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Olga Barlow

Support staff

November 1, 2018 at 18:38

You are welcome!

Regards

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