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Automatic upgrade of the theme. - by craftytrader

This topic has 21 replies, 6 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

craftytrader

Participant

June 25, 2015 at 21:19

Be so kind and give advice how to update theme without losing structure, changes made and all styles modifications made by my own.
When I’m upgrading theme from 1.7 to 2.0 website looks different even when I copy style.css file, responsive.css file and bootstrap.min.css file (I made changes in those files by my own). It is very problematic to return to the previous appearance my website.
I’ve contact with Envanto and they suggested that it should be solved by You.
You can find in themes selection version 1.7 and 2.0. If you will choose 2.0 version website will be look different – specially footer.
Please help me, I’m working as website designer freelancer, and it would be very useful for other users of your themes.
Looking forward,
Regards
Artur

#71707 Copied Theme version: 1.7.1

20 Answers

Stan Russell

Participant

June 26, 2015 at 09:33

Hello,

please make full backup before update, create child theme and move all customized theme files to child theme folder.
After that you may update theme.
Read more about child themes here : https://codex.wordpress.org/Child_Themes

Regards,
Stan Russell.

#71778 Copied

ptzinis

Participant

June 26, 2015 at 10:15

Hi,
I updated as well to 2.0.
Theme options —> import/export link is javascript:void(0)
Meaning that I cannot import custom settings

#71798 Copied Theme version: 2.0

Robert Hall

Participant

June 26, 2015 at 10:56

Hello,

Can’t you import demo content or one of the theme versions?
Also please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#71804 Copied

Eva Kemp

Participant

June 26, 2015 at 11:05

Hello,

Please clarify what you want to do in Theme options —> import/export.
Have you created child theme and moved all your changes into there?
Please note we don’t recommend to modify files in the parent theme as all changes will be lost after theme update.
Please provide us with wp-admin panel and FTP credentials in Private Content. Confirm you have a back up of the site.
Clarify what exact issues you’re experiencing after theme update.

Regards,
Eva Kemp.

#71806 Copied

craftytrader

Participant

June 26, 2015 at 11:50

Hi Eva,

Unfortunately I made changes on parent theme.
All additional informations are in Private Content.

Regards,
Artur

Please, contact administrator
for this information.

#71825 Copied Theme version: 1.7.1

ptzinis

Participant

June 26, 2015 at 13:19

Here is in private.
Thanks

Please, contact administrator
for this information.

#71848 Copied

Robert Hall

Participant

June 26, 2015 at 13:41

Hello @ptzinis,

I’ve just tried to import Cleopatra theme and was successfully done.
Please check your site now.

Regards,
Robert Hall.

#71855 Copied

ptzinis

Participant

June 26, 2015 at 13:50

@robert
OK – Thanks!

#71861 Copied

Eva Kemp

Participant

June 26, 2015 at 15:07

Hello @craftytrader,

We recommend to back up database too.
I’ve created a child theme for you and activated it in wp-admin panel > Appearance > Themes. Now you need to copy all files that you modified to the directory wp-content/themes/royal-child. After that update the theme.
Changes that you made in parent style.css file should be moved to style.css of the child theme (copy only the code that you modified and not the whole file).

Regards,
Eva Kemp.

#71878 Copied

Eva Kemp

Participant

June 26, 2015 at 15:07

Hello @ptzinis,

You’re welcome.

Regards,
Eva Kemp.

#71879 Copied

craftytrader

Participant

June 26, 2015 at 20:24

Thank you Eva!

Most thing looks great, but I have some problems.

I can’t find possibility to add background in header (I made this in bootstrap.min.css – {display:block;background-image:url(../images/bg-header3.jpg); border-bottom:#fff solid 1px;} it doesn’t work.

In contact form I needed change labels to polish (how to fix it automatically?) and there is problem with CAPTCHA image – no showing. The same problem was when I contact you at the beginning when I purchased that theme.

Looking for information,

Best regards,
Artur

#71954 Copied Theme version: 2.0

Jack Richardson

Support staff

June 29, 2015 at 09:44

Hello,

I’ve uploaded your background image via Theme Options > Color Scheme > Header Background.
Please check. Now you need change menu items color in Theme Options > Typography > Menu Font.

I’ve edited the file .htaccess in the directory wp-content/themes/royal/framework/inc/really-simple-captcha/tmp and captcha image is showing now. Please clear browser cache and check.
Please specify what labels you need to change on Contact page.

Best regards,
Jack Richardson.

#72102 Copied

craftytrader

Participant

June 29, 2015 at 17:44

Hallo Jack,

Header background is OK.
CAPTCHA image is working OK.
Labels I have modified in shortcodes.php and they are OK.

There is problem with sending email from contact form, I receive answer: Error while sending a message! Be so kind and check it.

Looking forward,

Regards,
Artur

#72220 Copied Theme version: 2.0

Eva Kemp

Participant

June 29, 2015 at 19:07

Hello,

Please ask your host to check mail logs on a server. Some notices should be displayed there why emails can’t be sent.

Regards,
Eva Kemp.

#72238 Copied

craftytrader

Participant

June 29, 2015 at 19:43

Hallo Eva,

If it will be necessary I will do this, but the same situation was in my first contact with you (few months ago) and You fixed it. Before theme update to version 2.0, it works properly.

Be so kind and try to solved that problem as before. If it will be impossible, I will try to contact my host provider to check it on their side.

Looking forward,

Regards,
Artur

#72249 Copied Theme version: 2.0

Eva Kemp

Participant

June 30, 2015 at 11:00

Hello,

If you’re talking about this topic https://www.8theme.com/topic/no-captcha-image-on-site-and-visual-composer-problem/ the problem was caused by wrong permissions for captcha images, but now captcha form is working, so we recommend you to contact your hosting support to check mail logs.

Thank you.
Regards,
Eva Kemp.

#72335 Copied

craftytrader

Participant

June 30, 2015 at 20:33

Hello Eva,

I have contacted my provider and they checked everything.
Problem is not on the provider side. The theme is trying to sent email by not existing email address: wordpress@dworeksiadlo.pl
I have no idea from which setting it is setup! Before theme upgrade it works properly.
I have created email address wordpress@dworeksiadlo.pl on my server and contact form is working.

I feel a slight disappointment to solve my problem.

Anyway thank you.

Artur

#72448 Copied Theme version: 2.0

Eva Kemp

Participant

June 30, 2015 at 21:53

Hello,

wordpress@domain_name is a default email address that is always used to send emails via contact form.
So is your issue resolved now?

Regards,
Eva Kemp.

#72463 Copied

craftytrader

Participant

June 30, 2015 at 22:15

Hello Eva,
In all my settings is: dworek@dworeksiadlo.pl
Before theme update contact form works properly.
After update it doesn’t.
If you had knowledge that default email is wordpress@domain_name you should inform me that I need to create email address on my server or change it by your own in theme options.
I have created email address wordpress@dworeksiadlo.pl on my server and contact form is working – this helping information I received from my server provider.

Regards,
Artur

#72472 Copied Theme version: 2.0

Eva Kemp

Participant

June 30, 2015 at 22:54

Hello,

Sorry for misleading you.
My fault. The email address is taken from Theme Options > Contact Form. Please try to activate parent theme and disable all 3rd-party plugins and check contact form after that. Also update all required plugins to the latest versions https://www.8theme.com/download-plugins/ .

Thank you.
Regards,
Eva Kemp.

#72483 Copied
Tagged: automatic, persuasive, templates, theme, upgrade, woocommerce, wordpress
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